Manufacturing Cloud for Service
Deliver seamless service experiences to customers and partners. Manage orders, cases, and assets with Service Console. Drive ROI with warranty lifecycle management with Manufacturing Cloud for Service.
These leaders trust Salesforce to power their service success.
What can you do with Manufacturing Cloud for Service?
Drive productivity with Service Console.
Ensure continuity in customer engagements with a chronological, interactive timeline of all interactions.
Receive timely alerts on related activities like upcoming warranty renewals, asset performance issues, order delays, and open cases to proactively address issues.
Get a snapshot of the customer’s assets, cases, and orders. Quickly access relevant knowledge articles for problem resolution.
Get recommendations and launch automated actions, such as create a case, create a warranty claim, buy an extended warranty, and schedule a service appointment.
Get a 360-degree view of assets with Asset Service Console.
Drive productivity with a 360-degree view of the activities related to an asset, from relevant alerts and key milestones to a timeline of the services performed on the asset.
Capture details such as associated accounts and contacts, sales information, and serial number.
Show asset visibility with asset warranties, cases, work orders, and claims related to an asset for complete product visibility.
Drive ROI with warranty lifecycle management.
Develop programs based on your business’ unique needs, such as warranty duration, usage limits, covered parts, and more.
Set up business rules to automate approvals, and streamline processes for your finance or claim teams.
Empower partners and customers to submit claims themselves — via API or portals.
Get smarter about the effectiveness of your warranty strategy, and ensure reimbursements are quick and accurate with automation.
Extend the power of Manufacturing Cloud for Service with these related products.
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Rebate Management
Build, manage, and analyze channel incentive management to drive channel sales and loyalty.
Experience Cloud for Manufacturing
Launch data-powered sites, portals, and apps, connected across the customer journey.
Manufacturing Cloud for Sales
Manage your entire book of business on a single platform. View opportunities, run-rate agreements, demand forecasts, and projects.
Manufacturing Cloud Pricing
Find the right manufacturing automation software option for your needs.
Service Enterprise
An out-of-the-box manufacturing CRM, built on Service Cloud.
$
250
USD/User/Month
(Billed annually)
- Manufacturing Apps and Features
- Advanced Platform Customization
- Service Cloud
Sales and Service Unlimited
Manufacturing CRM with automation and AI.
$
450
USD/User/Month
(Billed annually)
- Manufacturing Apps and Features
- Unlimited Platform Customization
- Sales Cloud and Service Cloud
Einstein 1 for Service
The best of the Einstein 1, prebuilt for manufacturing service use cases.
$
650
USD/User/Month
(Billed annually)
- Sales and Service Unlimited Edition
- Service AI
- Data Cloud, Slack, and more
* These editions require an annual contract.
Above pricing of Manufacturing Cloud for Sales and Manufacturing Cloud for Service are for Enterprise Edition. Unlimited Edition is available for Manufacturing Cloud for Sales and Manufacturing Cloud for Service for $425 USD/user/month and $425 USD/user/month respectively.
**Above pricing of Manufacturing Cloud for Sales and Service is for Unlimited Edition. Enterprise Edition is available for Manufacturing Cloud for Sales and Service for $275 USD/user/month.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
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Manufacturing Cloud for Service FAQ
Manufacturing Cloud for Service helps you manage your entire customer service experience. You can solve customer issues, automate service processes, manage warranties, survey your customers, and forecast your service revenue and spare parts demand.
Simplify workloads and drive efficiency with customer service automation in manufacturing. Automate proactive service, warranty management, and part and product inventory visibility.
With Manufacturing Cloud for Service, you can manage warranty, claims, and product and part inventory, deliver quality service, and get a 360-degree view of assets.
Assess where you need to prioritize your resources to solve your biggest pain points. Consider scalability, ease of use, customization, integration capabilities, built-in AI, and native digital channels. Look for a solution that spans the full customer and channel experience.
