JOURNEY MAP

Customer Journey Mapping Resources

See how to create 1-to-1 customer journeys with worksheets, e-books, and reports — plus this example journey map.

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RESOURCES

Get the resources to start building customer journeys.

REPORT

Create Great Customer Experiences

Discover journey strategies, their benefits, and how best to use this emerging practice to transform or fundamentally improve customer experiences.

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WORKSHEET

Customer Journey Worksheet Set

Do you want to build customer journeys, but don't know where to begin? These worksheets will get you started on successful customer journey mapping.

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WEBINAR

Intelligent Consumer Engagement with Data and AI

The best consumer engagements are so seamless, they're invisible. They are....magic. Learn how to create magic moments for your own organization.

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Webinar

Personalized Financial Customer Journeys

Get guidance from Salesforce marketing consultants to create customer journeys in banking, mortgage, insurance, wealth, and capital markets.

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Webinar

Mapping Journeys to Drive Sales

Discover the field guide to creating journeys that drive success in both digital and physical channels.

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Webinar

Connect Sales, Service, and Marketing with Automation

Learn how American Express implemented Marketing Cloud to master the art of omnichannel marketing at scale.

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See how marketers win with Salesforce.

Discover one platform, for one connected customer experience across marketing, sales, and service.

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CUSTOMER SUCCESS STORIES

Life Time maximizes every customer experience.

“Salesforce enhances our ability to truly know our members and bring that journey to life.”

KEITH DIERUF | VP OF DIGITAL MARKETING, LIFE TIME

See the Story

Company size: 20,000+ employees

Salesforce user since 2013

154%

ROI from email marketing strategy

Learn more about Life Time:

See the Webinar >
Read the Case Study >
Watch the Film >

Company size:
20,000+ employees

Salesforce user
since 2013

154%

ROI from email marketing strategy

Learn more about Life Time:

See the Webinar >
Read the Case Study >
Watch the Film >

PERSONALIZED DEMO

Drive 1-to-1 engagement. Get results.

Get a 1-on-1 demo based on your marketing strategy and needs. Request below and a sales representative will be in touch shortly.

REQUEST A DEMO

Marketing Automation Software from Salesforce

A robust marketing automation strategy saves time and resources. Drive revenue and customer retention while you focus on other parts of your business. Use Salesforce Marketing Cloud's marketing automation tools to customize every interaction based on customer data. Create memorable customer journeys through every touchpoint with your brand.

Digital Marketing Software: Learn more on the #1 marketing software for consumer engagement at scale.

Email Marketing: Get sophisticated email marketing software that delivers results.

Audience Studio: Use Salesforce‘s data management platform to unify your data and strengthen customer relationships across every touchpoint.

Social Media Marketing: Entice your audience using powerful social media marketing tools. Our features can help you expand your social marketing capabilities and take your brand‘s social presence to new heights.

Geofencing Marketing: Add the power of geofencing to your marketing.

Mobile Marketing: Mobile messaging products to enhance your campaigns.

What Is Marketing Automation?: Discover marketing automation examples, common applications, and best practices from Salesforce.

CRM Hub: Find more related articles on the topic of CRM and how to best leverage this tool for your business needs.

Improve Customer Service: Find top tips to improve customer service, which touches every aspect of your company.