Evaluation based on completeness of vision and ability to execute
SAN FRANCISCO—February 15, 2019—Salesforce [NYSE: CRM], the global leader in CRM, today announced that Gartner Inc. has positioned Salesforce as a Leader in its February 2019 Magic Quadrant for Digital Experience Platforms.
Salesforce Community Cloud is a digital experience platform (DXP) that enables companies of all sizes to build beautifully branded CRM-powered portals, communities, sites and mobile apps faster than ever before. Through the power of CRM, each experience is personalized and intelligent, increasing customer satisfaction and partner engagement, and making it easier for companies to keep up with customer demands and maintain their competitive edge. Community Cloud extends existing investments in Salesforce apps and data to deliver seamless, AI-powered digital experiences to 378 million community members worldwide including customers, partners, and employees.
“Customers and partners demand experiences that are powerful, intelligent and personalized to them,” said Adi Kuruganti, SVP and GM, Community Cloud. “From native integration with Salesforce CRM to the declarative Lightning Community Builder, and AI capabilities including next best actions and recommendations, Community Cloud is the foundation of Salesforce’s strong DXP strategy.”
Source: Gartner, Magic Quadrant for Digital Experience Platforms, Irina Guseva, Gene Phifer, Mike Lowndes, Gavin Tay, 11 February 2019.
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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Community Cloud
Community Cloud has evolved dramatically since it started as a collaboration tool in 2013. Over the years we have built in pixel-perfect branding, declarative experience building, personalization, AI, process flows and, most recently, content management. All of this is built on the world’s #1 CRM, making it the most integrated DXP on the market.
Additional Information
A complimentary copy of the 2019 Gartner Magic Quadrant for Digital Experiences Platform is available here: https://www.salesforce.com/form/community-cloud/gartner-digital-experience-mq
- To learn more about Community Cloud, please visit: https://www.salesforce.com/products/community-cloud/overview/
Connect with Salesforce
Follow @salesforce and @CommunityCloud on Twitter
Like Salesforce Community Cloud on Facebook: https://www.facebook.com/CommunityCloud/
About Salesforce
Salesforce helps organizations of any size reimagine their business for the world of AI. With Agentforce, Salesforce's trusted platform, organizations can bring humans together with agents to drive customer success—powered by AI, data, and action. Visit www.salesforce.com for more information.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit https://www.salesforce.com, or call 1-800-NO-SOFTWARE.
