Evaluation based on completeness of vision and ability to execute
SAN FRANCISCO—February 15, 2019—Salesforce [NYSE: CRM], the global leader in CRM, today announced that Gartner Inc. has positioned Salesforce as a Leader in its February 2019 Magic Quadrant for Digital Experience Platforms.
Salesforce Community Cloud is a digital experience platform (DXP) that enables companies of all sizes to build beautifully branded CRM-powered portals, communities, sites and mobile apps faster than ever before. Through the power of CRM, each experience is personalized and intelligent, increasing customer satisfaction and partner engagement, and making it easier for companies to keep up with customer demands and maintain their competitive edge. Community Cloud extends existing investments in Salesforce apps and data to deliver seamless, AI-powered digital experiences to 378 million community members worldwide including customers, partners, and employees.
“Customers and partners demand experiences that are powerful, intelligent and personalized to them,” said Adi Kuruganti, SVP and GM, Community Cloud. “From native integration with Salesforce CRM to the declarative Lightning Community Builder, and AI capabilities including next best actions and recommendations, Community Cloud is the foundation of Salesforce’s strong DXP strategy.”
Source: Gartner, Magic Quadrant for Digital Experience Platforms, Irina Guseva, Gene Phifer, Mike Lowndes, Gavin Tay, 11 February 2019.
Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Community Cloud
Community Cloud has evolved dramatically since it started as a collaboration tool in 2013. Over the years we have built in pixel-perfect branding, declarative experience building, personalization, AI, process flows and, most recently, content management. All of this is built on the world’s #1 CRM, making it the most integrated DXP on the market.
Additional Information
A complimentary copy of the 2019 Gartner Magic Quadrant for Digital Experiences Platform is available here: https://www.salesforce.com/form/community-cloud/gartner-digital-experience-mq
- To learn more about Community Cloud, please visit: https://www.salesforce.com/products/community-cloud/overview/
Connect with Salesforce
Follow @salesforce and @CommunityCloud on Twitter
Like Salesforce Community Cloud on Facebook: https://www.facebook.com/CommunityCloud/
About Salesforce
Salesforce helps organizations of any size reimagine their business with AI. Agentforce — the first digital labor solution for enterprises — seamlessly integrates with Customer 360 applications, Data Cloud, and Einstein AI to create a limitless workforce, bringing humans and agents together to deliver customer success on a single, trusted platform. Visit www.salesforce.com for more information.
