Stat Library

75% of retailers say AI agents will be essential for a competitive edge by 2026.

On average, store associates log into 16 different systems in their daily work — up from 12 in 2023

80% of developers believe AI agents will be as essential to app development as traditional software tools

The average enterprise uses 897 apps.

90% of constituents would use an AI agent to interact with the public sector

86% of retailers have unified commerce initiatives underway, but only 15% have fully realized their value

81% of retailers say inefficient processes & technology drain store associate productivity

New store associates spend 26 hours on technology training in their first month

Retailers say the #1 benefit of unified commerce is helping power AI

Gen Z shoppers are 3.2x more likely than baby boomers to value experiential benefits in loyalty programs, like exclusive events and in-store classes.

89% of retailers say the role of store associates is getting broader

88% of retailers say unified commerce will significantly impact their business objectives