Stat Library

54% of consumers trust AI agents in financial services.

65% of consumers now expect AI to speed up financial transactions — up from 46% in 2023.

Top priorities for growing SMBs:

1. Improve customer experience
2. Improve existing technology
3. Implement new technology

87% of SMB leaders with AI say it helps them scale

SMBs’ top factors for evaluating new technology:

1. AI capabilities
2. Ease of use
3. Price

Top SMB AI use cases

1. Marketing campaign optimization
2. Content generation
3. Automated recommendations for customers
4. Natural language search tools
5. Automated service chatbots

90% of SMB leaders with AI say it makes operations more efficient.

74% of consumers say companies treat them like a unique individual rather than a number

30% of consumers would work with an AI agent instead of a person for faster service

• Among Gen Z and millennials: 37%

85% of Gen Z say they use or would use AI.

Curiosity is Gen Z and millennials’ top sentiment about the future of AI

60% of consumers say advances in AI make trust even more important