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Stat Action Source Month/Year
Service agents spend just 39% of their time working with customers
State of Service 04/2024
93% of service professionals with AI say the technology saves them time
State of Service 04/2024
93% of service ops professionals say there’s a strong push right now to improve efficiency.
State of Service 04/2024
83% of service organizations plan to increase investments in automation this year
State of Service 04/2024
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