Stat	Action	Source	Month/Year
64% of retailers offer online returns to the store.	Copy	Connected Shoppers	08/2023
74% of shoppers say it takes no more than three bad experiences for them to abandon a brand.	Copy	Connected Shoppers	08/2023
75% of retailers offer a loyalty program.	Copy	Connected Shoppers	08/2023
Shoppers belong to an average of 3.4 loyalty programs — down from 4.3 in 2021.	Copy	Connected Shoppers	08/2023
Shoppers’ top 5 worst retail experiences: Poor customer service Damaged products Out-of-stock products Poor return policy or experience Long checkout lines	Copy	Connected Shoppers	08/2023
57% of retailers say they have full ability to use data to personalize customer engagement — up from 32% in 2021.	Copy	Connected Shoppers	08/2023
57% of retailers offer buy online, pick-up curbside.	Copy	Connected Shoppers	08/2023
58% of retailers offer buy-online-pick-up-in-store.	Copy	Connected Shoppers	08/2023
61% of retailers offer ship-from-store.	Copy	Connected Shoppers	08/2023
Estimated share of purchases taking place digitally: 2023: 51% 2025: 56%	Copy	Connected Shoppers	08/2023
40% of shoppers have purchased a product online to ship to a store.	Copy	Connected Shoppers	08/2023
57% of shoppers have purchased a product online to pick up in-store.	Copy	Connected Shoppers	08/2023