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Stat Action Source Month/Year
81% of SMB leaders are optimistic about the future of their business
Small & Medium Business Trends 12/2024
Top priorities for growing SMBs:
  1. Improve customer experience
  2. Improve existing technology
  3. Implement new technology
Small & Medium Business Trends 12/2024
51% of SMB leaders worry their company will fall behind when it comes to technology.
Small & Medium Business Trends 12/2024
76% of SMBs are spending more on technology now than they did last year, and only 5% are cutting back.
Small & Medium Business Trends 12/2024
88% of growing SMBs are increasing their technology spending this year, vs. 46% of declining SMBs.
Small & Medium Business Trends 12/2024
73% of leaders of growing SMBs say they keep pace with larger businesses when it comes to technology, vs. 42% of leaders at declining SMBs.
Small & Medium Business Trends 12/2024
53% of SMB leaders say data is often inconsistent across their business tools
Small & Medium Business Trends 12/2024
46% of SMB leaders feel overwhelmed by too many business tools
Small & Medium Business Trends 12/2024
44% of SMB leaders say there isn't time to master all the technology their company uses
Small & Medium Business Trends 12/2024
At growing SMBs, 66% of leaders describe their tech stack as an integrated suite, vs. 45% of leaders at declining SMBs
Small & Medium Business Trends 12/2024
SMB leaders say their #1 technology challenge is security.
Small & Medium Business Trends 12/2024
SMBs’ top factors for evaluating new technology:
  1. AI capabilities
  2. Ease of use
  3. Price
Small & Medium Business Trends 12/2024
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