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Stat | Action | Source | Month/Year |
---|---|---|---|
49% of the general population uses generative AI, and 34% uses it every day. |
|
Generative AI Snapshot Series | 09/2023 |
52% of generative AI users say their usage is increasing. |
|
Generative AI Snapshot Series | 09/2023 |
64% of non-users of generative AI say they would use the technology if they felt it was safe/secure. |
|
Generative AI Snapshot Series | 09/2023 |
49% of the general population would use generative AI if it was integrated into the technology they already use. |
|
Generative AI Snapshot Series | 09/2023 |
Generative AI use by country:
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|
Generative AI Snapshot Series | 09/2023 |
Cost of living is the top factor impacting consumer priorities. |
|
State of the Connected Customer | 08/2023 |
80% of customers say the experience a company provides is as important as its products and services. |
|
State of the Connected Customer | 08/2023 |
81% of customers expect faster service as technology advances. |
|
State of the Connected Customer | 08/2023 |
73% of customers expect better personalization as technology advances. |
|
State of the Connected Customer | 08/2023 |
65% of customers expect companies to adapt to their changing needs and preferences. |
|
State of the Connected Customer | 08/2023 |
74% of customers expect to be able to do anything online that they can do in-person or by phone. |
|
State of the Connected Customer | 08/2023 |
79% of customers expect consistent interactions across departments. |
|
State of the Connected Customer | 08/2023 |