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169-180 of 505
| Stat | Action | Source | Month/Year |
|---|---|---|---|
| 61% of Gen Z prefers to engage digitally, compared to 38% of baby boomers. |
|
State of the Connected Customer | 08/2023 |
| 53% of customers expect companies to anticipate their needs, but only 33% say most companies address service issues proactively. |
|
State of the Connected Customer | 08/2023 |
47% of customers are willing to pay extra for better customer service, including:
|
|
State of the Connected Customer | 08/2023 |
| Curiosity is customers' top sentiment around generative AI. |
|
State of the Connected Customer | 08/2023 |
| 68% of customers say advances in AI make it more important for companies to be trustworthy. |
|
State of the Connected Customer | 08/2023 |
| 74% of customers are concerned about unethical use of artificial intelligence. |
|
State of the Connected Customer | 08/2023 |
| 79% of customers say they're increasingly protective of their personal data. |
|
State of the Connected Customer | 08/2023 |
| 80% of customers say it's important for humans to validate AI’s outputs. |
|
State of the Connected Customer | 08/2023 |
| 89% of customers say it's important to know when they're communicating with AI or a human. |
|
State of the Connected Customer | 08/2023 |
| 63% of customers are concerned about bias in AI. |
|
State of the Connected Customer | 08/2023 |
| 77% of customers expect to interact with someone immediately when they contact a company. |
|
State of the Connected Customer | 08/2023 |
| 80% of customers say customer experiences should be better considering all the data companies collect. |
|
State of the Connected Customer | 08/2023 |