Stat	Action	Source	Month/Year
55% of service professionals don't know how to safely use generative AI.	Copy	Generative AI Snapshot Series	06/2023
60% of service professionals don't know how to get the most value out of generative AI.	Copy	Generative AI Snapshot Series	06/2023
68% of desk workers say generative AI will help them better serve customers.	Copy	Generative AI Snapshot Series	06/2023
67% of desk workers say generative AI will help them get more out of their other technology investments.	Copy	Generative AI Snapshot Series	06/2023
Desk workers estimate generative AI will save them five hours per week.	Copy	Generative AI Snapshot Series	06/2023
61% of desk workers use or plan to use generative AI.	Copy	Generative AI Snapshot Series	06/2023
58% of desk workers who plan to use generative AI don't know how to use it safely.	Copy	Generative AI Snapshot Series	06/2023
73% of desk workers believe generative AI introduces new security risks.	Copy	Generative AI Snapshot Series	06/2023
54% of desk workers worry generative AI outputs are inaccurate.	Copy	Generative AI Snapshot Series	06/2023
59% of desk workers worry generative AI outputs are biased.	Copy	Generative AI Snapshot Series	06/2023
Desk workers say the following is necessary for them to successfully use generative AI: Human oversight (60%) Enhanced security measures (59%) Trusted customer data (58%) Ethical use guidelines (58%)	Copy	Generative AI Snapshot Series	06/2023
51% of marketers currently use generative AI, with an additional 22% planning to use it very soon.	Copy	Generative AI Snapshot Series	06/2023