Stat Library

Store associates spend just 28% of their time on checkout duties

89% of retailers say the role of store associates is getting broader

81% of retailers say inefficient processes & technology drain store associate productivity

New store associates spend 26 hours on technology training in their first month

86% of retailers have unified commerce initiatives underway, but only 15% have fully realized their value

88% of retailers say unified commerce will significantly impact their business objectives

Retailers say the #1 benefit of unified commerce is helping power AI

89% of retailers with AI say it increases their online sales volume.

85% of retailers agree AI advancements are transforming retail.

86% of retailers with AI say it will restructure how they operate

84% of loyalty program members say the programs make them more likely to repurchase

Top Benefits of AI in Retail:

1. Increased employee productivity
2. Improved experiences for shoppers
3. Increased revenue
4. Improved supplier relationships
5. Improved employee experience