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| Stat | Action | Source | Month/Year |
|---|---|---|---|
| At growing SMBs, leaders’ #1 factor for evaluating new technology is AI capabilities. At stagnant and declining SMBs, it’s price. |
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Small & Medium Business Trends | 12/2024 |
| 35% of SMB leaders say AI capabilities are extremely important when evaluating technology — up from 13% in 2020 and 6% in 2019. |
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Small & Medium Business Trends | 12/2024 |
| 81% of SMB leaders say they would spend more for technology from trusted vendors |
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Small & Medium Business Trends | 12/2024 |
75% of SMBs are experimenting with or using AI.
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Small & Medium Business Trends | 12/2024 |
| Growing SMBs are 1.8x more likely to invest in AI than declining SMBs. |
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Small & Medium Business Trends | 12/2024 |
Top SMB AI use cases
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Small & Medium Business Trends | 12/2024 |
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Small & Medium Business Trends | 12/2024 |
| 85% of SMBs with AI say they'll get a return on their investment. |
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Small & Medium Business Trends | 12/2024 |
| 91% of SMBs with AI say it boosts their revenue |
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Small & Medium Business Trends | 12/2024 |
| 90% of SMB leaders with AI say it makes operations more efficient. |
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Small & Medium Business Trends | 12/2024 |
| 87% of SMB leaders with AI say it helps them scale |
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Small & Medium Business Trends | 12/2024 |
| 78% of SMB leaders with AI say it will be a game changer for their company. |
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Small & Medium Business Trends | 12/2024 |