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Stat Action Source Month/Year
80% of customers say customer experiences should be better considering all the data companies collect.
State of the Connected Customer 08/2023
61% of customers say most companies treat them as a number.
State of the Connected Customer 08/2023
68% of business buyers say there are more stakeholders involved in purchase decisions than there used to be.
State of the Connected Customer 08/2023
63% of business buyers say most customer experiences fall short of what they know is possible.
State of the Connected Customer 08/2023
58% of salespeople agree generative AI helps or will help them increase productivity
Trends in Generative AI for Sales 07/2023
35% of sales teams are using or experimenting with generative AI
Trends in Generative AI for Sales 07/2023
73% of sales professionals say generative AI introduces new security risks.
Trends in Generative AI for Sales 07/2023
28% of desk workers don't feel trusted by their employers.
Slack: Trust Boosts Productivity 07/2023
Desk workers who feel trusted by their employers report:
  • 4.3x greater satisfaction
  • 4.2x better sense of belonging
  • 2.3x lower stress and anxiety levels/li>
  • 2.1x better access to relevant people, files and resources
  • 2.1x better focus
  • 2x higher productivity
Slack: Trust Boosts Productivity 07/2023
62% of IT departments have trouble meeting business demands.
State of IT 07/2023
86% of IT leaders believe generative AI will soon have a prominent role at their organizations.
State of IT 07/2023
26% of IT departments can support all app development requests they receive.
State of IT 07/2023
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