Stat	Action	Source	Month/Year
79% of consumers are reassessing their spending on retail due to economic conditions.	Copy	Real Time Connected Customer Research	01/2023
Poor service is the #1 reason consumers stop purchasing from a company.	Copy	Real Time Connected Customer Research	01/2023
72% of consumers say they will remain loyal to companies that provide faster service.	Copy	Real Time Connected Customer Research	01/2023
Consumers’ #1 frustration with organizations is disconnected experiences.	Copy	Real Time Connected Customer Research	01/2023
61% of consumers expect instant responses with up-to-date information when interacting across departments.	Copy	Real Time Connected Customer Research	01/2023
76% of consumers say they will remain loyal to companies that provide better data security.	Copy	Real Time Connected Customer Research	01/2023
65% of consumers say they will remain loyal to companies that offer a more personalized experience.	Copy	Real Time Connected Customer Research	01/2023
81% of consumers are reassessing their overall spending over the next 12 months.	Copy	Real Time Connected Customer Research	01/2023
Top factors in consumers' purchase decisions: Value for money Meeting needs quickly	Copy	Real Time Connected Customer Research	01/2023
70% of consumers are reassessing their spending on media and entertainment due to economic conditions.	Copy	Real Time Connected Customer Research	01/2023
77% of consumers are reassessing their spending on travel and hospitality due to economic conditions.	Copy	Real Time Connected Customer Research	01/2023
33% of sales leaders say their organizations use AI.	Copy	State of Sales	12/2022