Stat	Action	Source	Month/Year
89% of sales professionals say sales today is more about listening than talking.	Copy	The Great Sales Transformation Research	06/2022
90% of sales professionals say intelligent insights cut closing times significantly.	Copy	The Great Sales Transformation Research	06/2022
54% of service leaders are increasing benefits to attract employees.	Copy	The Great Service Resignation Research	02/2022
56% of service leaders are increasing benefits to retain employees.	Copy	The Great Service Resignation Research	02/2022
66% of service agents say customer satisfaction is a challenge for their department.	Copy	The Great Service Resignation Research	02/2022
69% of service agents are considering leaving customer service roles entirely.	Copy	The Great Service Resignation Research	02/2022
71% of service agents have considered leaving their job in the past six months.	Copy	The Great Service Resignation Research	02/2022
81% of service agents say their job lacks new or advanced technology.	Copy	The Great Service Resignation Research	02/2022
Top challenges for service agents: Burnout Satisfying customers Accessing career development opportunities	Copy	The Great Service Resignation Research	02/2022
73% of employees feel unequipped to learn in-demand digital skills.	Copy	Salesforce Digital Skills Index	01/2022
76% of employees feel unequipped for the future of work.	Copy	Salesforce Digital Skills Index	01/2022
82% of employees plan to learn new skills in the next five years.	Copy	Salesforce Digital Skills Index	01/2022