Stat Library

Retailers say the #1 benefit of unified commerce is helping power AI

75% of retailers say AI agents will be essential for a competitive edge by 2026.

Top 5 Agent Use Cases in Retail

1. Customer service
2. Merchant assistance
3. Marketing
4. Employee training
5. Inventory management

86% of retailers have unified commerce initiatives underway, but only 15% have fully realized their value

Store associates spend just 28% of their time on checkout duties

89% of retailers say the role of store associates is getting broader

81% of retailers say inefficient processes & technology drain store associate productivity

New store associates spend 26 hours on technology training in their first month

88% of retailers say unified commerce will significantly impact their business objectives

On average, store associates log into 16 different systems in their daily work — up from 12 in 2023

80% of IT security leaders believe AI agents introduce new security opportunities

100% of IT security leaders believe AI agents can improve at least one security concern