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| Stat | Action | Source | Month/Year |
|---|---|---|---|
| 43% of Gen Z and millennials say AI raises the bar for customer experiences, compared to just 32% of baby boomers |
|
State of the AI Connected Customer | 10/2024 |
| 34% of consumers would work with an AI agent instead of a person to avoid repeating themselves |
|
State of the AI Connected Customer | 10/2024 |
30% of consumers would work with an AI agent instead of a person for faster service
|
|
State of the AI Connected Customer | 10/2024 |
25% of consumers would share their personal information with an AI agent so it can better anticipate their needs.
|
|
State of the AI Connected Customer | 10/2024 |
| 73% of consumers want to know if they're communicating with an AI agent. |
|
State of the AI Connected Customer | 10/2024 |
| 45% of consumers are more likely to use an AI agent if there’s a clear escalation path. |
|
State of the AI Connected Customer | 10/2024 |
| 44% of consumers are more likely to use an AI agent if its logic is clearly explained. |
|
State of the AI Connected Customer | 10/2024 |
| Curiosity is Gen Z and millennials' top sentiment about the future of AI |
|
State of the AI Connected Customer | 10/2024 |
| 85% of Gen Z say they use or would use AI. |
|
State of the AI Connected Customer | 10/2024 |
| U.S. consumers estimate they are transferred at least once during 87% of their customer service interactions. |
|
AI Consumer Experience Insights | 10/2024 |
| 67% of consumers are frustrated when customer service can’t resolve their issues instantly. |
|
AI Consumer Experience Insights | 10/2024 |
| Customers walk away from 31% of their customer service interactions without getting what they need. |
|
AI Consumer Experience Insights | 10/2024 |