Stat	Action	Source	Month/Year
Top challenges for service agents: Burnout Satisfying customers Accessing career development opportunities	Copy	The Great Service Resignation Research	02/2022
73% of employees feel unequipped to learn in-demand digital skills.	Copy	Salesforce Digital Skills Index	01/2022
76% of employees feel unequipped for the future of work.	Copy	Salesforce Digital Skills Index	01/2022
82% of employees plan to learn new skills in the next five years.	Copy	Salesforce Digital Skills Index	01/2022
Only 28% of the workforce is actively pursuing new digital skills.	Copy	Salesforce Digital Skills Index	01/2022
Only 31% of the Gen Z workforce believes they have in-demand digital skills.	Copy	Salesforce Digital Skills Index	01/2022
41% of executives cite inequities between remote and in-office workers as a top concern — up from 33% last quarter.	Copy	Fall 2022 Future Forum Pulse	01/2022
58% of knowledge workers work in hybrid work arrangements.	Copy	Fall 2022 Future Forum Pulse	01/2022
68% of knowledge workers cite hybrid as their preferred working model.	Copy	Fall 2022 Future Forum Pulse	01/2022
72% of workers who are dissatisfied with work flexibility say they're likely to look for a new job.	Copy	Fall 2022 Future Forum Pulse	01/2022
78% of knowledge workers want location flexibility.	Copy	Fall 2022 Future Forum Pulse	01/2022
95% of knowledge workers want schedule flexibility.	Copy	Fall 2022 Future Forum Pulse	01/2022