Stat	Action	Source	Month/Year
57% of small business employees feel bogged down by menial tasks.	Copy	Slack Small Business Communication	10/2023
Top 3 menial tasks that small business employees say make it harder for them to succeed: Filtering irrelevant emails Responding to emails Finding internal information they need	Copy	Slack Small Business Communication	10/2023
Estimated share of purchases taking place digitally: 2023: 51% 2025: 56%	Copy	Connected Shoppers	08/2023
59% of shoppers say they’ve made a purchase over social media — up from 15% in 2021.	Copy	Connected Shoppers	08/2023
60% of shoppers say they’ve used their mobile devices while in a store.	Copy	Connected Shoppers	08/2023
17% of shoppers say they’ve used generative AI for shopping inspiration.	Copy	Connected Shoppers	08/2023
Retail store associates spend 74% of their time on tasks unrelated to checkout.	Copy	Connected Shoppers	08/2023
Estimated share of store associates using a mobile device for their job: 2023: 32% 2026: 41%	Copy	Connected Shoppers	08/2023
Store associates log into an average of 12 systems daily to do their jobs.	Copy	Connected Shoppers	08/2023
57% of shoppers have purchased a product online to pick up in-store.	Copy	Connected Shoppers	08/2023
40% of shoppers have purchased a product online to ship to a store.	Copy	Connected Shoppers	08/2023
64% of retailers offer online returns to the store.	Copy	Connected Shoppers	08/2023