Stat	Action	Source	Month/Year
61% of retailers offer ship-from-store.	Copy	Connected Shoppers	08/2023
58% of retailers offer buy-online-pick-up-in-store.	Copy	Connected Shoppers	08/2023
57% of retailers offer buy online, pick-up curbside.	Copy	Connected Shoppers	08/2023
57% of retailers say they have full ability to use data to personalize customer engagement — up from 32% in 2021.	Copy	Connected Shoppers	08/2023
Shoppers’ top 5 worst retail experiences: Poor customer service Damaged products Out-of-stock products Poor return policy or experience Long checkout lines	Copy	Connected Shoppers	08/2023
Shoppers belong to an average of 3.4 loyalty programs — down from 4.3 in 2021.	Copy	Connected Shoppers	08/2023
75% of retailers offer a loyalty program.	Copy	Connected Shoppers	08/2023
74% of shoppers say it takes no more than three bad experiences for them to abandon a brand.	Copy	Connected Shoppers	08/2023
79% of customers say financial service providers didn’t fully prepare them for an economic downturn. 37% say their financial service provider didn't prepare them at all.	Copy	Connected Financial Services	06/2023
28% of financial services customers feel more financially secure than a year ago, while 42% feel less secure.	Copy	Connected Financial Services	06/2023
Customers who switched the following financial services provider over the past year: Bank (25%) Insurance provider (35%) Wealth manager (34%)	Copy	Connected Financial Services	06/2023
30% of automotive employees don't check security protocols before trying a new tool.	Copy	New Era in Data Stewardship in Automotive	05/2023