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409-420 of 505
Stat | Action | Source | Month/Year |
---|---|---|---|
Estimated share of store associates using a mobile device for their job:
|
|
Connected Shoppers | 08/2023 |
Store associates log into an average of 12 systems daily to do their jobs. |
|
Connected Shoppers | 08/2023 |
57% of shoppers have purchased a product online to pick up in-store. |
|
Connected Shoppers | 08/2023 |
40% of shoppers have purchased a product online to ship to a store. |
|
Connected Shoppers | 08/2023 |
64% of retailers offer online returns to the store. |
|
Connected Shoppers | 08/2023 |
61% of retailers offer ship-from-store. |
|
Connected Shoppers | 08/2023 |
58% of retailers offer buy-online-pick-up-in-store. |
|
Connected Shoppers | 08/2023 |
57% of retailers offer buy online, pick-up curbside. |
|
Connected Shoppers | 08/2023 |
57% of retailers say they have full ability to use data to personalize customer engagement — up from 32% in 2021. |
|
Connected Shoppers | 08/2023 |
Shoppers’ top 5 worst retail experiences:
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|
Connected Shoppers | 08/2023 |
Shoppers belong to an average of 3.4 loyalty programs — down from 4.3 in 2021. |
|
Connected Shoppers | 08/2023 |
75% of retailers offer a loyalty program. |
|
Connected Shoppers | 08/2023 |