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Stat | Action | Source | Month/Year |
---|---|---|---|
Decision makers expect service budgets to increase by an average of 23% over the next year. |
|
State of Service | 04/2024 |
80% of service organizations anticipate a budget increase over the next year.
|
|
State of Service | 04/2024 |
77% of service ops professionals say their team can't reach its goals without more budget |
|
State of Service | 04/2024 |
57% of service agents are responsible for revenue generation metrics |
|
State of Service | 04/2024 |
80% of service agents say better access to other departments' data would improve their work |
|
State of Service | 04/2024 |
83% of service decision makers plan to invest more in data integration this year |
|
State of Service | 04/2024 |
79% of service agents say they support more products/services than a year ago
|
|
State of Service | 04/2024 |
93% of service ops professionals say there’s a strong push right now to improve efficiency. |
|
State of Service | 04/2024 |
83% of service organizations plan to increase investments in automation this year |
|
State of Service | 04/2024 |
56% of AI users say it's difficult to get what they want out of AI. |
|
Your AI | 04/2024 |
51% of workers say generative AI lacks the information needed to be useful. |
|
Your AI | 04/2024 |
71% of workers say consistently inaccurate outputs would break their trust in AI. |
|
Your AI | 04/2024 |