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| Stat | Action | Source | Month/Year |
|---|---|---|---|
| 60% of consumers say advances in AI make trust even more important |
|
State of the AI Connected Customer | 10/2024 |
| 72% of consumers trust companies less than they did a year ago |
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State of the AI Connected Customer | 10/2024 |
| 65% of consumers feel companies are reckless with customer data |
|
State of the AI Connected Customer | 10/2024 |
| 69% of consumers expect consistent interactions across departments |
|
State of the AI Connected Customer | 10/2024 |
| 43% of Gen Z and millennials say AI raises the bar for customer experiences, compared to just 32% of baby boomers |
|
State of the AI Connected Customer | 10/2024 |
| 34% of consumers would work with an AI agent instead of a person to avoid repeating themselves |
|
State of the AI Connected Customer | 10/2024 |
30% of consumers would work with an AI agent instead of a person for faster service
|
|
State of the AI Connected Customer | 10/2024 |
25% of consumers would share their personal information with an AI agent so it can better anticipate their needs.
|
|
State of the AI Connected Customer | 10/2024 |
| 73% of consumers want to know if they're communicating with an AI agent. |
|
State of the AI Connected Customer | 10/2024 |
| 45% of consumers are more likely to use an AI agent if there’s a clear escalation path. |
|
State of the AI Connected Customer | 10/2024 |
| 44% of consumers are more likely to use an AI agent if its logic is clearly explained. |
|
State of the AI Connected Customer | 10/2024 |
| Curiosity is Gen Z and millennials' top sentiment about the future of AI |
|
State of the AI Connected Customer | 10/2024 |