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| Stat | Action | Source | Month/Year |
|---|---|---|---|
| 45% of small business employees say they have missed something because they didn’t read an important email. |
|
Slack Small Business Communication | 10/2023 |
| 57% of small business employees feel bogged down by menial tasks. |
|
Slack Small Business Communication | 10/2023 |
Top 3 menial tasks that small business employees say make it harder for them to succeed:
|
|
Slack Small Business Communication | 10/2023 |
Estimated share of purchases taking place digitally:
|
|
Connected Shoppers | 08/2023 |
| 59% of shoppers say they’ve made a purchase over social media — up from 15% in 2021. |
|
Connected Shoppers | 08/2023 |
| 60% of shoppers say they’ve used their mobile devices while in a store. |
|
Connected Shoppers | 08/2023 |
| 17% of shoppers say they’ve used generative AI for shopping inspiration. |
|
Connected Shoppers | 08/2023 |
| Retail store associates spend 74% of their time on tasks unrelated to checkout. |
|
Connected Shoppers | 08/2023 |
Estimated share of store associates using a mobile device for their job:
|
|
Connected Shoppers | 08/2023 |
| Store associates log into an average of 12 systems daily to do their jobs. |
|
Connected Shoppers | 08/2023 |
| 57% of shoppers have purchased a product online to pick up in-store. |
|
Connected Shoppers | 08/2023 |
| 40% of shoppers have purchased a product online to ship to a store. |
|
Connected Shoppers | 08/2023 |