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Stat | Action | Source | Month/Year |
---|---|---|---|
70% of executives say that improved employee experience leads directly to improved customer experience. |
|
The Experience Equation | 11/2020 |
43% of executives in employee experience functions say resistance to cultural change is the top obstacle companies face in improving exployee and customer experience. |
|
The Experience Equation | 11/2020 |
40% of executives say that creating teams that combine employee experience and customer experience skills is the best way to drive growth. |
|
The Experience Equation | 11/2020 |
76% of revenue growth leaders say employee experience is a top priority in the next 3 years – but only 29% of growth laggards say the same. |
|
The Experience Equation | 11/2020 |