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| Stat | Action | Source | Month/Year |
|---|---|---|---|
| 33% of consumers prefer OTT services (e.g., Hulu, Netflix, Amazon) over cable. |
|
Communications Trends | 08/2022 |
| 50% of wireless customers and 47% of cable customers say they get the best service when they threaten to switch providers. |
|
Communications Trends | 08/2022 |
| Just 22% of customers say their communications providers' self-service options are excellent. |
|
Communications Trends | 08/2022 |
| 35% of customers switched their banking provider for an easier, more intuitive experience. |
|
Future of Financial Services | 06/2022 |
| 37% of customers switched their wealth management provider for an easier, more intuitive experience. |
|
Future of Financial Services | 06/2022 |
Top 3 financial services customer pain points:
|
|
Future of Financial Services | 06/2022 |
| 77% of growing SMBs say they have created scenario plans to prepare for future crises, vs. 65% of stagnant/declining SMBs. |
|
Small and Medium Business Trends | 09/2021 |
| 75% of SMBs believe operational shifts they've made over the past year will benefit their business long-term. |
|
Small and Medium Business Trends | 09/2021 |
| 63% of SMBs have an e-commerce presence. |
|
Small and Medium Business Trends | 09/2021 |
| 71% of SMBs say their customers expect online transactions. |
|
Small and Medium Business Trends | 09/2021 |
| 41% of SMBs have accelerated their investments in customer service technology over the past year. |
|
Small and Medium Business Trends | 09/2021 |
| 53% of SMBs use customer service software. |
|
Small and Medium Business Trends | 09/2021 |