Stat	Action	Source	Month/Year
44% of SMB owners/leaders believe their employees expect the ability to work remotely.	Copy	Small and Medium Business Trends	09/2021
62% of SMBs say their business could not have survived the pandemic using technology from a decade ago.	Copy	Small and Medium Business Trends	09/2021
72% of SMBs have increased their company’s online presence over the past year.	Copy	Small and Medium Business Trends	09/2021
79% of SMBs plan to offer contactless services permanently. This is higher in given industries like consumer goods (96%), retail (91%), financial services (86%), and travel & hospitality (78%).	Copy	Small and Medium Business Trends	09/2021
67% of SMB leaders say community support has been important to their company’s survival.	Copy	Small and Medium Business Trends	09/2021
69% of SMBs say government support has been important to their company’s survival.	Copy	Small and Medium Business Trends	09/2021
70% of executives say that improved employee experience leads directly to improved customer experience.	Copy	The Experience Equation	11/2020
43% of executives in employee experience functions say resistance to cultural change is the top obstacle companies face in improving exployee and customer experience.	Copy	The Experience Equation	11/2020
40% of executives say that creating teams that combine employee experience and customer experience skills is the best way to drive growth.	Copy	The Experience Equation	11/2020
76% of revenue growth leaders say employee experience is a top priority in the next 3 years – but only 29% of growth laggards say the same.	Copy	The Experience Equation	11/2020