Stat Library

On average, store associates log into 16 different systems in their daily work — up from 12 in 2023

New store associates spend 26 hours on technology training in their first month

86% of retailers have unified commerce initiatives underway, but only 15% have fully realized their value

88% of retailers say unified commerce will significantly impact their business objectives

Top 5 Agent Use Cases in Retail

1. Customer service
2. Merchant assistance
3. Marketing
4. Employee training
5. Inventory management

75% of retailers say AI agents will be essential for a competitive edge by 2026.

Retailers say the #1 benefit of unified commerce is helping power AI

Only 17% of store associates have access to a unified view of customer data

53% of shoppers use social platforms to discover products, up from 46% in 2023.

• 76% of Gen Z vs. 36% of baby boomers

25% of shoppers use social platforms to purchase products

Top Retail Industry Challenges

1. Increased competition
2. Inflation and high costs
3. Rising customer acquisition costs
4. Changing consumer behavior
5. Costs of returns

Retailers view leveraging AI as their #1 opportunity.