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| Stat | Action | Source | Month/Year |
|---|---|---|---|
Top 3 AI use cases in customer service:
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|
State of Service | 04/2024 |
| 56% of AI users say it's difficult to get what they want out of AI. |
|
Your AI | 04/2024 |
| 51% of workers say generative AI lacks the information needed to be useful. |
|
Your AI | 04/2024 |
| 71% of workers say consistently inaccurate outputs would break their trust in AI. |
|
Your AI | 04/2024 |
| 54% of AI users don’t trust the data used to train AI systems. |
|
Your AI | 04/2024 |
| 87% of IT professionals feel generative AI has met or exceeded its hype. |
|
The AI-IT Disconnect | 03/2024 |
| 79% of IT professionals are increasingly pressuring teams to implement generative AI. |
|
The AI-IT Disconnect | 03/2024 |
Top 5 AI challenges for IT teams:
|
|
The AI-IT Disconnect | 03/2024 |
| 48% of IT professionals worry their security infrastructure can't keep up with generative AI demands. |
|
The AI-IT Disconnect | 03/2024 |
|
|
AI-IT Demand Gap | 03/2024 |
| In January 2024, 26% of employees used AI for work — up from 21% just four months prior. |
|
Slack: Workplace AI Trends | 02/2024 |
| 81% of IT leaders say data silos hinder digital transformation |
|
Connectivity Benchmark | 01/2024 |