Back to Stat Library Home
49-60 of 552
| Stat | Action | Source | Month/Year |
|---|---|---|---|
| 85% of Gen Z say they use or would use AI. |
|
State of the AI Connected Customer | 10/2024 |
| 74% of consumers say companies treat them like a unique individual rather than a number |
|
State of the AI Connected Customer | 10/2024 |
| 71% of consumers are increasingly protective of their personal information |
|
State of the AI Connected Customer | 10/2024 |
| U.S. consumers estimate they are transferred at least once during 87% of their customer service interactions. |
|
AI Consumer Experience Insights | 10/2024 |
| 67% of consumers are frustrated when customer service can’t resolve their issues instantly. |
|
AI Consumer Experience Insights | 10/2024 |
| Customers walk away from 31% of their customer service interactions without getting what they need. |
|
AI Consumer Experience Insights | 10/2024 |
US consumers' top customer service frustrations:
|
|
AI Consumer Experience Insights | 10/2024 |
| On average, the longest time U.S. consumers claim to have spent trying to resolve a single issue with customer service is nine hours. |
|
AI Consumer Experience Insights | 10/2024 |
| 54% of consumers don't care how they interact with a company as long as their problems are fixed fast. |
|
AI Consumer Experience Insights | 10/2024 |
| 84% of CIOs believe AI will be as significant to businesses as the internet |
|
CIO AI Trends | 10/2024 |
| 67% of CIOs say they’re taking a more cautious approach to AI compared with other IT initiatives |
|
CIO AI Trends | 10/2024 |
How CIOs describe AI implementation at their companies:
|
|
CIO AI Trends | 10/2024 |