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61-72 of 511
Stat | Action | Source | Month/Year |
---|---|---|---|
85% of organizations expect customer service teams to contribute more revenue this year |
|
State of Service | 04/2024 |
77% of service agents say their workload increased over the past year |
|
State of Service | 04/2024 |
Service agents spend just 39% of their time working with customers |
|
State of Service | 04/2024 |
79% of service organizations are investing in AI |
|
State of Service | 04/2024 |
83% of service organizations plan to increase investments in AI this year |
|
State of Service | 04/2024 |
93% of service professionals with AI say the technology saves them time |
|
State of Service | 04/2024 |
86% of service agents say customer expectations are higher than they used to be
|
|
State of Service | 04/2024 |
61% of service professionals say their organization addresses service issues proactively — but only 33% of customers agree that the typical company does this. |
|
State of Service | 04/2024 |
Decision makers expect service budgets to increase by an average of 23% over the next year. |
|
State of Service | 04/2024 |
80% of service organizations anticipate a budget increase over the next year.
|
|
State of Service | 04/2024 |
77% of service ops professionals say their team can't reach its goals without more budget |
|
State of Service | 04/2024 |
57% of service agents are responsible for revenue generation metrics |
|
State of Service | 04/2024 |