Stat	Action	Source	Month/Year
83% of service organizations plan to increase investments in automation this year	Copy	State of Service	04/2024
Top 3 AI use cases in customer service: Customer-facing intelligent assistants Service responses Automated summaries/reports	Copy	State of Service	04/2024
56% of AI users say it's difficult to get what they want out of AI.	Copy	Your AI	04/2024
51% of workers say generative AI lacks the information needed to be useful.	Copy	Your AI	04/2024
71% of workers say consistently inaccurate outputs would break their trust in AI.	Copy	Your AI	04/2024
54% of AI users don’t trust the data used to train AI systems.	Copy	Your AI	04/2024
87% of IT professionals feel generative AI has met or exceeded its hype.	Copy	The AI-IT Disconnect	03/2024
79% of IT professionals are increasingly pressuring teams to implement generative AI.	Copy	The AI-IT Disconnect	03/2024
Top 5 AI challenges for IT teams: lack of talent/skills data security data quality slowing of other initiatives increased cost	Copy	The AI-IT Disconnect	03/2024
48% of IT professionals worry their security infrastructure can't keep up with generative AI demands.	Copy	The AI-IT Disconnect	03/2024
Top leadership priority when implementing new technology: Speed of implementation Top IT priority when implementing new technology: Security	Copy	AI-IT Demand Gap	03/2024
Only 12% of IT teams can support all AI-related requests they receive	Copy	The AI-IT Disconnect	03/2024