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| Stat | Action | Source | Month/Year |
|---|---|---|---|
| 83% of service decision makers plan to invest more in data integration this year |
|
State of Service | 04/2024 |
79% of service agents say they support more products/services than a year ago
|
|
State of Service | 04/2024 |
| 93% of service ops professionals say there’s a strong push right now to improve efficiency. |
|
State of Service | 04/2024 |
| 83% of service organizations plan to increase investments in automation this year |
|
State of Service | 04/2024 |
Top 3 AI use cases in customer service:
|
|
State of Service | 04/2024 |
| 56% of AI users say it's difficult to get what they want out of AI. |
|
Your Data Your AI | 04/2024 |
| 51% of workers say generative AI lacks the information needed to be useful. |
|
Your Data Your AI | 04/2024 |
| 71% of workers say consistently inaccurate outputs would break their trust in AI. |
|
Your Data Your AI | 04/2024 |
| 54% of AI users don’t trust the data used to train AI systems. |
|
Your Data Your AI | 04/2024 |
| 87% of IT professionals feel generative AI has met or exceeded its hype. |
|
The AI-IT Disconnect | 03/2024 |
| 79% of IT professionals are increasingly pressuring teams to implement generative AI. |
|
The AI-IT Disconnect | 03/2024 |
Top 5 AI challenges for IT teams:
|
|
The AI-IT Disconnect | 03/2024 |