Agents of Change: How Businesses are Winning with Salesforce’s Agentforce

Companies worldwide are jumping into AI  — and for service organizations in particular, improving the customer experience remains their No. 1 priority. For them, the opportunity exists to overhaul antiquated systems with AI agents, and deliver the seamless, personalized experiences customers increasingly expect. That’s where Agentforce comes in, the first digital labor platform for enterprises — a complete AI system for augmenting teams with trusted, autonomous AI agents in the flow of work.

Companies like The Adecco Group and Accenture are leading the charge by using Agentforce agents to transform recruiting and scale their sales operations, respectively. This shift will not only reduce operational costs but empower their employees to focus on more strategic and meaningful work. 

Reimagining recruiting with Adecco

The Adecco Group, a global leader in talent solutions, serves more than 100,000 clients in around 60 countries. On any given day, they place more than 1 million people in fulfilling work opportunities that make the most of their skills and enable them to develop new expertise for the future. 

The big picture: Adecco is on its way to transforming recruiting and support for job applicants with Agentforce, which serves as a candidate concierge and supports recruiters in their search. Working 24/7, Agentforce will help recruiters efficiently process millions of resumes, match candidates to highly curated opportunities, and proactively prequalify them for roles. It also helps candidates refine their resumes, streamlining the hiring process and maximizing their potential.

Why it matters: Agentforce will free recruiters’ time to focus on meaningful human connections with clients, enabling the Adecco Group’s passionate team to engage more job seekers quickly and personally.

Driving sales growth for Accenture

Global professional services company Accenture wanted to scale and optimize its global sales operations.

The big picture: Accenture is expediting time to production, and boosting sales and deal win rates with Agentforce Sales Coach Agent and custom sales agents. These AI agents will augment Accenture’s workforce, offering coaching and support throughout the sales process, facilitating bids, and ensuring quality at each deal stage. 

Why it matters: In the quarter, Accenture chose Agentforce to streamline sales operations and enhance bid management for its 52,000 global sellers. By integrating sales coach and custom AI agents, Agentforce is improving deal quality and targeting a 75% boost in bid coverage. “At Accenture, we embrace emerging technologies first so we can help our clients go fast,” shared Stephanie Sadowski, Salesforce Business Group lead at Accenture. “It’s helping them increase time-to-effectiveness, accelerate decision-making, and is allowing them to focus on solutions for their clients.” 

Go deeper:

• Discover Salesforce’s Four Keys to AI Enterprise Success
• Explore how to test agents 
• Explore Agentforce and Data Cloud customer stories
• Estimate your ROI with Agentforce
• Read about how Data Cloud powers Agentforce
• Learn more about testing and deployment on the Salesforce Platform
• Join the new Agentblazer and Datablazer communities
• See how teams can test Agentforce in Sandboxes and deploy to production