For over 25 years, Salesforce has been a pioneer in enterprise software, driving innovation in cloud, social, mobile, and predictive AI technologies. In 2024, with Agentforce, Salesforce once again led the charge — this time, into the agentic era.
In just a few short months, Agentforce, a complete AI system for digital labor, has changed not only the technology landscape, but the way companies are thinking and talking about their workforce, according to Salesforce CEO and Co-Founder Marc Benioff.
For the first time, technology isn’t just offering tools for humans to do work. It’s providing intelligent, unlimited digital labor.” – Marc Benioff, CEO and Co-Founder, Salesforce
“For the first time, technology isn’t just offering tools for humans to do work. It’s providing intelligent, unlimited digital labor,” said Benioff in an OpEd for TIME. “This shift to intelligent digital labor is already unlocking capacity across industries.”
Now, companies in every industry are tapping into autonomous AI agents in the flow of work. The Adecco Group, ezCater, Fisher & Paykel, IBM, OpenTable, Saks Global, Unity Environmental University, Vivint, and hundreds more have deployed Agentforce to build a limitless workforce.
“The demand for Agentforce has been amazing — no other company comes close to offering this complete AI solution for enterprises,” said Benioff. “We’re seamlessly bringing together AI, data, apps, and automation with humans to reshape how work gets done.”
Read on for a roundup of 2024’s top news and stories showing how Agentforce is cementing Salesforce’s position in digital labor solutions.
Top Agentforce news moments
In December, Salesforce announced Agentforce 2.0, the newest version of Agentforce. The release introduced a new library of pre-built skills and workflow integrations for rapid customization, the ability to deploy Agentforce in Slack, and advancements in agentic reasoning and retrieval augmented generation (RAG).
In November, Salesforce announced agentic lifecycle management tools to automate Agentforce testing, prototype agents in secure Sandbox environments, and transparently manage usage at scale.
During Dreamforce ‘24, Salesforce made a host of major announcements, including the official launch of Agentforce, and the debut of the Agentforce Partner Network — The World’s First Agent Ecosystem.
The company also gave a glimpse into the future as more than 10,000 agents came to life at Dreamforce.
In-depth with Agentforce: Top 2024 stories and insights
- Autonomous AI agents are no longer futuristic figments of your imagination. They’re here, ready to manage simple and complex workflows, boost productivity, and operate as reasoning collaborators, augmenting how we work. Read more.
- Copilots can orchestrate complex actions on behalf of the user, but they require those skills to be configured and need a degree of hand-holding to perform at their best. Learn how Salesforce is delivering agentic AI, which can perform higher-order planning, reasoning, and orchestration without much in the way of human handholding.
- Until Agentforce came along, no AI agents, copilots, or assistants had a true, enterprise-class reasoning engine for transforming raw data and metadata into intelligent actions that mimic or even surpass human thinking. Read how the Atlas Reasoning Engine is changing that landscape.
- The latest State of the AI Connected Customer research from Salesforce reveals consumer trust in companies is at a record low. The good news? These findings point to real opportunities for companies to win back consumers with trustworthy AI agents.
- Data, AI, automation, and smooth hand-off are what makes a complete AI system, and without all four, even the most advanced LLM will fall short. Dive into the insights.
- AI agents are set to become ubiquitous in our daily lives. Learn how they work and how they’re transforming business and application development alike.
Go deeper:
- Join us at TDX in San Francisco, March 5-6, 2025
- Prep for 2025 by checking out AI agent trends and predictions from top Salesforce executives
- Watch Marc Benioff’s remarks at the launch of Agentforce 2.0 and hear him discuss the AI-powered future on the Fortune LeadershipNext podcast
- Estimate your ROI with Agentforce
- Join the new Agentblazer and Datablazer communities
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Build and customize autonomous AI agents to support your employees and customers 24/7.
Just For You
Build and customize autonomous AI agents to support your employees and customers 24/7.
