Welcome to the Dreamforce Reporter, our collection of the key announcements, ideas and insights coming out of Dreamforce 2019.
Today features top news, conversations on sustainable development, blockchain and artificial intelligence, and dialogues with leaders and Trailblazers. Below are some of the top announcements and highlights from day two, and don’t miss our Dreamforce Reporter story highlighting day one, including the complete opening keynote video replay, here.
Key Announcements
- Salesforce Announces Customer 360 Truth—A Single Source of Truth for Every Customer Across the World’s #1 CRM
- Salesforce and Amazon Web Services (AWS) Expand Global Strategic Partnership
- “Hey Einstein”— Salesforce Brings Voice to Every Customer Experience
- Apple and Salesforce Ignite Productivity and Learning on the Best Devices for Business
- HSBC Builds the Bank of the Future with MuleSoft
- Why Accessibility Is at the Heart of Southwest Airlines
For a full list of our announcements, visit our Key Announcement Guide.
Future of Work: Leading in the New Era
Key Multimedia Assets – Click the photos to find downloadable Media Library versionsKey Quotes
- “Human beings are not great at making predictions. We’re great at making judgements… This partnership between machines and humans is on the cusp of being really really powerful.” – Aneel Bhusri, Co-Founder & CEO Workday
- “Technology has actually turned out to create jobs. Those jobs may have changed over time, which is a whole different challenge we have to deal with in terms of reskilling the workforce and workforce management and the implications of technology, but I do believe this is an “and” and it is a man/woman “and” machine situation, not an ‘or.” – Keith Block, co-CEO, Salesforce
- “Talent is pretty well evenly distributed across humanity. People have talent and are looking for ways to use it. The real opportunity gap is, who’s got the access? Who has the ability to get to where the jobs are, and where the education is.” – Barbara Humpton, President and CEO, Siemens Corporation
How Lamborghini Ensures Brand Authenticity Using Salesforce Blockchain
Key Multimedia Assets – Click the photos to find downloadable Media Library versions
Key Quotes
- “The value of a luxury heritage car is the originality and the authenticity…and we are the custodians of the Lamborghini heritage. For our customers, a car is an investment. Its value increases over time, and as such we need to protect it….so we provide a detailed car history that’s stored not only in a certification report, but now on blockchain, in what we call our ‘Sicura Network’. – Paolo Gabrielli, Head of Aftersales WWD, Automobili Lamborghini S.p.A
- “Blockchain is creating a network of trust, and it’s completely integrated into our platform….Blockchain is [also] helping us break the traditional way of thinking about software. In a traditional architecture, you have silos, and you have processes that are not seamlessly connected…Sicura is a horizontal layer, across all our stakeholders, connecting everything together in a seamless way.” – Silvia Pecorari, Customer Journey Benchmarking and Innovation, Automobili Lamborghini S.p.A
- “The entire certification process, from ownership, to validating the authenticity of the car, to transportation, to historical facts [about the car] will be recorded into the blockchain as a permanent record that is tamper proof and verified and accessible through an app.” – Ramya Subramani, Senior Director of Software Engineering, Salesforce
Global Officials Panel: Improving the State of the World Starts with Trust
Key Multimedia Assets – Click the photos to find downloadable Media Library versions
Key Quotes
- “Millennials and the generation after me, we are saying that we are going to place our trust in ideas – ideas of social justice, ideas of equality, ideas of egalitarianism. I think this is incredibly exciting. Young people like Greta [Thunberg] are saying that we need to trust something that transcends institutions. We need to build beyond multilateral institutions. We need to go beyond leaders in positions of authority. Because leadership and rank are not the same thing. We often conflate the two. Leadership is something much deeper and requires bolder and more ambitious action.” – Eddie Ndopu, UN Secretary-General’s Advocate for the Sustainable Development Goals
- “For the millions of young people we interact with at the YMCA, the biggest question about technology is the issue of access. Not everybody has access. If you don’t have access, how do you trust? How do you build that trust? So the first question young people have is, ‘How do I count if to technology, I don’t exist?’ So how do we make sure that we democratize [technology], make sure that everybody has access?” – Carlos Madjri Sanvee, Secretary General, World YMCA
- “Against the backdrop of the Fourth Industrial Revolution, this is a time of conversation. Because of course, there is, I think, a lack of trust in how this technology will be harnessed and leveraged for the betterment of humanity. So what is the role of automation and artificial intelligence in terms of displacement and the future of work and employment? These are legitimate fears. But as a young person with a physical disability, I can’t overstate how important technology is for the improvement of our quality of life as human beings.” – Eddie Ndopu, UN Secretary-General’s Advocate for the Sustainable Development Goals
The $12 Trillion Opportunity Behind the SDGs
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Key Quotes
- “The cost of inaction now outweighs the cost of action…if we don’t fix gender equality today, the losses that will incur will be more than if we fixed it in the first place.” – Gail Gaillie, co-founder Project Everyone
- “When we started our business to give women work. We, in turn, need Salesforce to help us grow and scale our business so that we generate more work for these women. That kind of cycle never stops, and we do need to work together. What you do today — even if it’s the click of a button — can affect those women over there, today. And that’s the beauty of technology: button here, effect over there.” – Robin Wright, Award Winning Actress, Director, Philanthropist and Co-owner of Pour Les Femmes
- “We are shifting now into a time of responsible social corporations…you have an ability to pursue profit and success, but at the same time genuinely and fundamentally be part of an absolutely transformative generation. I think this generation is expecting that of you. We talk about the consumer revolution, and the consumer revolution I see is one where the consumer is now starting to understand fundamentally that businesses are shaping the world. So suddenly my children are thinking about what clothes they buy and what effect the clothes have on society, and they’re starting to think about the food they eat and where that food came from.” – Richard Curtis, Film Writer and Director and United Nations SDG Advocate.
True to the Core with Parker Harris and Bret Taylor
Key Multimedia Assets – Click the photos to find downloadable Media Library versions
Key Quotes
- “What [Customer 360] means to us as product managers is really breaking down the silos of our clouds a little bit. … This really comes down to thinking about these clouds not as separate products … but also a platform that has a cohesive roadmap to bring them together.” – Bret Taylor, Chief Product Officer, Salesforce
- “We keep wanting to move forward. So we’re so excited to have MuleSoft be part of us, we’re so excited to have Tableau be part of us – MapAnything, a recent acquisition. But we want to bring them in and actually blend them in with everything so it’s one platform to you. You’re going to complain, you’re going to say, ‘It’s not one platform here, it’s not one solution here.’ We want to hear that, but that’s what we’re trying to do together.” – Parker Harris, Salesforce co-founder and CTO
- “What [True to the Core] means to me is making sure that we realize the vision of software as a service, which means the products and the features we release get better every year, and we don’t lose sight of the core of our product at the expense of new, shiny features. I really love this community in this room because you hold us accountable.” – Bret Taylor, Chief Product Officer, Salesforce
