Salesforce, the #1 AI CRM, today announced that Salesforce’s Sales Cloud has been recognized as a Leader in the Gartner Magic Quadrant for Sales Force Automation Platforms for the 18th consecutive year. Sales Cloud was positioned highest among all vendors for the Completeness of Vision and Ability to Execute.

Significance: Sales Cloud helps thousands of sales organizations, of all sizes and in all industries, accelerate growth with AI and data on a single, integrated platform. Sales Cloud was also noted as Gartner’s Customer’s Choice Sales Automation CRM for 2024 earlier this year.

Innovation in action: Salesforce recently announced two new fully autonomous AI sales agents to help sales teams accelerate growth: Agentforce Sales Development Rep (SDR) Agent and Agentforce Sales Coach Agent. Both are built on Agentforce and can be quickly set up using no-code actions, workflows, and pre-built templates infused with Salesforce’s proven selling best practices.

Salesforce perspective: “We are honored to be recognized as a Leader by Gartner for the last 18 years, which is a testament to our commitment to continuously delivering new innovations using emerging technology, autonomous AI, and trusted data to streamline and enhance the seller experience,” said MaryAnn Patel, SVP Product Management, Sales Cloud. “We remain focused on giving our Salesblazers a growth platform that all sales organizations need to run their business from pipeline to paycheck.”

We are honored to be recognized as a Leader by Gartner for the last 18 years, which is a testament to our commitment to continuously delivering new innovations using emerging technology, autonomous AI, and trusted data to streamline and enhance the seller experience.

MaryAnn Patel, SVP Product Management, Sales Cloud

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Customer perspectives: 

• “A pioneer but still unbeatable. I have been working on Sales Cloud for a decade and it still keeps exceeding my expectations. Their intuitive interface, streamlined sales and revenue processes, and platform scalability are second to none. It comes with numerous features that benefit businesses of all sizes by enhancing their user and customer experience.” (See review)
• “The industry leader for over 10 years. While there are many competitors in the space now, Salesforce still maintains its position at the top of the list!” (See review)

More information:

• Download a complimentary copy of the 2024 Gartner Magic Quadrant™ for Sales Force Automation Platforms
• Learn about the Salesblazer community, where sales professionals can learn new skills, make connections, and uncover career opportunities
• Read seven ways to use AI to drive sales from pipeline to paycheck

*Magic Quadrant reports are based on a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables you to get the most from market analysis in alignment with your unique business and technology needs.

NOTE: Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC. QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.