New Zealand’s Trustees Executors Uses MuleSoft to Deliver Personalised Customer Experiences

New Zealand’s Trustees Executors uses MuleSoft to deliver personalised customer experiences

New Zealand’s future focused trustee company drives innovation, such as “Plug and Play your way” interactive capabilities, through seamless integration and exchange of data across the business

MuleSoft today announced that New Zealand’s longest-serving trustee company, Trustees Executors Limited, has partnered with MuleSoft to deliver new customer experiences and more efficient communications among its employees, clients and stakeholders.

Becoming a data-driven organisation

Celebrating 140 years of delivering trustee, fiduciary, corporate and fund services in New Zealand, Trustees Executors aims to continue revolutionising how it services its clients by transforming into a data-driven organisation.

With MuleSoft, in collaboration with Davanti, Trustees Executors is able to unlock data and integrate siloed apps and systems to deliver its TE Connect Solution. TE Connect facilitates real-time data transfer between the business, customers and key external stakeholders, allowing customers to co-create solutions and shape their own experiences while optimising business efficiencies.

Driving personalised and secure experiences, faster

TE Connect will also provide a real-time secure messaging platform that allows customers, stakeholders and employees to transfer sensitive financial data and information, facilitating efficient and effective communication. This messaging platform will eliminate the previous time consuming process for data exchange between Trustees Executors and its customers, differentiating the business in an ever-changing financial market.

The partnership with MuleSoft paved the way for Trustees Executors’ recent work to create a solution that utilises the New Zealand’s Inland Revenue’s new messaging system ahead of schedule.

“The financial services sector is in a state of flux, responding to volatile market conditions, new technologies and shifting customer expectations,” said Ryan Bessemer, CEO, Trustees Executors. “Using MuleSoft, we can easily integrate with siloed data and systems to create and deliver personalised and secure experiences, faster. For example, MuleSoft enables us to create a seamless exchange of data across the business, allowing us to launch our new “Plug and Play your way” interactive capabilities to our customers and drive greater customer satisfaction.”