Updated Product Packaging and Pricing Offer New AI Capabilities and More Ways to Scale AI Throughout Every Organization

Empowering every employee with AI isn’t just an advantage‌ — ‌it’s a strategic imperative for driving customer success. At Salesforce, we’re committed to putting our customers at the forefront of innovation and making it easy to give every employee access to the best AI and agentic tools. 

That’s why we’re introducing new product packaging and pricing for Agentforce, Customer 360 Apps, and Slack, built to simplify and accelerate your AI journey through unlimited Agentforce usage for employees and AI deeply embedded into daily operations within Salesforce and Slack.

Today, we’re announcing:

• New Agentforce add-ons and Agentforce 1 Editions are now generally available
• Prices for Enterprise and Unlimited Editions are going up on August 1, 2025
• Updates to Slack plans, including new AI features for all paid plans and the addition of Salesforce channels to all Slack plans, including the free plan

Agentforce Add-ons and Agentforce 1 Editions Now Generally Available

Last month we announced new flexible Agentforce pricing — including Flex Credits, a consumption-based model that aligns cost with jobs to be done, and new Agentforce user licenses and add-ons that include unlimited employee agent usage. 

Today, Agentforce add-ons and Agentforce 1 Editions are generally available for Sales Cloud, Service Cloud, Field Service, and Industries Clouds. These new offerings replace the existing Einstein add-ons and Einstein 1 Editions. 

New Agentforce add-ons, starting at $125 per user per month, can be added to Enterprise Editions and Unlimited Editions, giving users access to key benefits including:

• Unlimited usage of generative AI and Agentforce for employees for licensed users 
• Pre-built Agentforce templates by role and industry that accelerate productivity and time to value — like a banking service assistant for Financial services that helps bankers resolve account issues faster, or a patient services template for Life Sciences that helps reps update benefits information
• Access to our full suite of predictive, generative, and agentic capabilities that work seamlessly together, creating a better experience for your customers and employees 
• AI-powered analytics with Tableau Next to accelerate decision-making and action across teams
• Prompt Builder

Agentforce 1 Editions, starting at $550 per user per month, offer the most comprehensive suite of AI capabilities with Cloud-specific point solutions, giving users access to: 

• Everything included in Agentforce add-ons
• Bundled cloud-specific product add-ons that offer expanded features and greater value, packaged together at a lower total cost
• 1 million Flex Credits per org per year
• Seamlessly swap user licenses with Flex Credits
• Data Cloud with 2.5 million Data Services Credits per org per year
• New Slack Enterprise+ 

Price Increases for Enterprise and Unlimited Editions‌ — ‌Coming Soon

We’re also updating pricing for Enterprise Editions and Unlimited Editions for Sales Cloud, Service Cloud, ​Field Service, and select Industries Clouds. On August 1, 2025, list prices will increase by an average of ​6%. These increases reflect the significant ongoing innovation and customer value delivered through our products. There are no planned changes to pricing for Salesforce Foundations, Starter, or Pro Editions.

New Slack Plans with More AI Features

We’re also updating Slack plans and pricing — including adding the latest AI features to all paid plans, like the ability to deploy multiple employee-facing AI agents directly in Slack so employees can collaborate with them right alongside their human coworkers. Slack’s Business+ plan is now $15 per user per month, and we’re introducing a new Enterprise+ plan that includes enterprise search capabilities and enhanced security, admin controls, governance, and compliance. 

And the best part? We’re bringing Salesforce Channels to every Slack plan — including the free plan — so every Salesforce customer can use Slack and Salesforce together directly within their Customer 360 Apps. Salesforce Channels seamlessly connect Salesforce records with team conversations, ensuring data and dialogue are instantly accessible whether you’re in Slack or Salesforce. Purpose-built to help cross-functional teams work together around the most up-to-date customer data, Salesforce Channels in Slack eliminate scattered insights and empower teams to make faster, smarter decisions.

These updates across our portfolio are designed to help organizations buy, use, and recognize value with the latest innovations throughout their businesses. This commitment to innovation, fueled by significant ongoing investments into research and development, directly translates into the market-leading capabilities and value we bring to customers.

All updated pricing can be found on our pricing pages. To discuss how you can best take advantage of Salesforce’s portfolio of products within your organization, please reach out to your account representative or contact us for more information.

Learn More:

• Explore Sales Cloud, Service Cloud, Field Service, or Industries to learn more about what’s included in each Agentforce add-on and Agentforce 1 Edition
• See how your organization can use Flex Credits to experiment and deploy AI
• Embed Slack directly within Salesforce to create a single space for teams to collaborate and take action with complete customer context
• Explore how you can create a central, searchable hub for all your company’s knowledge and data right in Slack with Enterprise Search in Slack