Agentforce in Action: How Alpine Intel is Transforming Claims Processing

Insurance assessor Alpine Intel is transforming its risk assessment and diagnostic processes for loss events with AI agents.

Using Agentforce, Salesforce’s digital labor platform for enterprises, Alpine Intel is improving its:

• Efficiency: AI agents handle lower-level tasks, freeing up employees to focus on complex requests and human interactions. Alpine Intel reduced part of its onboarding time for 1099 contracted workers from three days to four hours.
• Customer Experience: Agentforce enhances customer experience by offering multiple interaction methods, allowing clients to choose their preferred way to engage, whether through phone, email, or the AI assistant. Alpine Intel aims to be easy to do business with by placing the decision of interaction on the customer.
• Data-Driven Insights: Agentforce helps Alpine Intel capture key data points such as timestamps and record views, enabling them to strategically implement enhancements and better structure their data for future agent utilization. By capturing when someone has viewed a record but not acted on it, Alpine Intel can leverage agents to address this in the future.