WATCH: How AI Agents are Helping Saks Create Hyper-Personalized Customer Experiences

From hyper-personalized shopping experiences to autonomous customer service agents, AI is transforming the retail world at a breakneck speed. Salesforce CIO Juan Perez and Saks Global CTO Mike Hite discuss what implementation lessons IT leaders from all industries can take away from this AI evolution and why a foundation of reliable, accurate, and organized data is vital for generating successful outcomes for customers.