How Agentic AI Replicates Human Decision-Making to Transform Customer Service

On this episode of CIO Corner, ezCater CTO Erin DeCesare speaks with Salesforce CIO Juan Perez to discuss how AI agents will impact the food tech platform’s business operations and customer experience. DeCesare explains how ezCater is using Agentforce to scale the business, improve efficiency, and create a more seamless ordering process. And, she shares key insights for CIOs and CTOs looking to implement AI agents in their own organizations.

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