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Program and Outcome Management
Unify your nonprofit program management, delivery, and evaluation with tools you and your program participants can trust. Make strategic decisions on what is and isn't working so you can maximize impact.
Leading nonprofits measure outcomes to deliver more impactful programs and services.
Create the greatest impact possible.
Unlock your organization's potential with insights to deepen programmatic impact. Meet your goals with confidence by investing in what is and isn't working, using data you can trust.
Simplify planning, managing, and delivering your programs.
Reduce program complexity and capacity with Nonprofit Cloud. Know when you're not on track toward meeting program goals. Save time by streamlining attendance, service, and participant tracking.
Gain a holistic view of interactions to understand which participants have urgent needs and should be prioritized. Deliver wraparound care by making it easier to share information with external partners.
Schedule individual service sessions and enroll participants in bulk, saving hundreds of staff hours in preparation for service delivery.
Improve the participant and volunteer experience with a secure, self-service portal with Experience Cloud. Give participants and clients faster access to care by allowing them to directly enroll in programs and services.
Deliver personalized services.
Build personalized case plans based on a program participant or client's individual needs, no matter the size of your case load. Work at scale with a guided intake process, manage inbound and outbound referrals, assign an entire case team, and assess a client's progress at multiple intervals.
Save time and improve consistency by creating case plans from reusable templates. Personalize plans to meet your participants’ unique needs. Track tasks, checklists, and milestones, and capture HIPPA-compliant case notes. Then, view notes in chronological order to get up to speed on a client's history.
Get clients the right support quickly with a guided flow from referral to intake to program enrollment.
Gain a holistic understanding of a participants’ journey through a unified profile, visual timelines, and dynamic assessments showing progress before and after various engagements.
Ensure stronger outcomes by investing in what works.
Track desired outcomes and efforts that move the needle. Use Outcome Activities to connect programs or benefits that contribute to the desired end goal.
Consistently measure your impact by building your library of indicators. Connect them to multiple outcomes or programs to measure different aspects of your work. Use time-bound performance periods to track a program's starting point and end goal when measuring your efforts.
Pivot from what's not working. Get a quick summary view to understand if your indicators are on target, see recent results, manage assessments, and more.
Complete your Program and Outcome Management solution with products from across Salesforce.
Data Cloud
Activate your data across Salesforce applications. Empower teams to engage stakeholders at every touchpoint, with relevant insights and contextual data in the flow of work.
Service Cloud
Transform how you deliver value across every touchpoint – from stakeholder experience to engagement, processes, automation, and support. Reduce costs and maximize efficiency.
Experience Cloud
Create interactive, secure online spaces and allow your stakeholders to engage with your organization how and when they want.
Tableau
Do more with your data with scalable insights from Tableau, the leading AI-powered analytics platform.
MuleSoft
Create connected experiences faster with the world’s #1 trusted integration platform.
Slack
Bring your people, knowledge, and favorite apps together, right where you are working. Speed up processes and deliver big results with automation, trusted AI, and transparent teamwork.
Build the perfect Program and Outcome Management solution with our help.
Get in touch today and our experts will guide you through the process, step by step:
- Choose the right Nonprofit Cloud edition.
- Add products/services needed, if not already included.
- Customize the final result with apps, services, and support.
Get trusted AI for nonprofits.
Salesforce delivers trusted, extensible AI built into the fabric of our nonprofit CRM platform. Use our AI to create customizable, predictive, and generative AI experiences to fit all your organizational needs, safely. Bring conversational AI to any workflow, user, and department with Einstein.
Learn new skills with free, guided learning on Trailhead.
Hit the ground running with program and outcome management tips, tricks, and best practices.
Ready to take the next step with the world's #1 AI CRM for nonprofits?
Start your trial.
Try Nonprofit Cloud free for 30 days. No credit card, no installations.
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Program and Outcome Management FAQ
Program and outcome management software helps program managers, service providers, case workers, and others set up programs and services so data is connected.
Managing programs with spreadsheets or multiple systems prevents deep understanding of what's working or not. Centralizing programs and services in a unified view means you can identify what is driving progress and create greater outcomes by gleaning insights across the entire program lifecycle.
When looking at options, identify systems that are flexible to meet the unique needs of your programs. Decide on the data and information you want to capture and KPIs you want to report on. Be able to automate repetitive manual processes, supporting staff capacity to focus on higher value projects.
There are several options available for nonprofits to get started with Salesforce solutions. The Power of Us Program gives eligible nonprofits the first 10 subscriptions free. Visit our pricing page for more information.
