Well, good morning,
good afternoon,
and good evening,
Salesforce
architects,
aspiring architects,
The future is
well architected.
That's not just the
title of the keynote.
We believe that
despite all
of the incredible
new technologies
that you've seen
here at Dreamforce,
the fundamentals of good
architecture remain.
It's critical that
we as architects
build solutions
that are trusted,
And I don't know
about this group,
but I am so energized
after seeing
that great
keynote featuring
Zayne and so many other
talented architects.
We honestly didn't
want it to end.
And the good news is
that here on Salesforce+,
I'm actually
joined by three
of the talented
architects,
fresh from the
keynote, that you
saw asking questions
to that talented panel
Shelly Sousa,
Christ Valentine,
and Gillian
Reynolds are here
for some post-keynote
analysis.
I started with the pillars
of well architected.
And it always has
to start with trust.
And Shelly, you
spend your days
thinking about
security in CRM.
And now we have that great
announcement about Data
And we're starting
to understand
how they're going to
differ a little bit.
How are you processing
these changes
Susannah made a great
comment, trust but verify.
That really
settled with me.
And I think seeing
all of these new tools
in Data Cloud that
we're able to utilize
as architects is
really, really exciting.
The first is the key
management storage.
Now we have the ability to
bring our own keys, which
is excellent for
any of us who
happen to use AWS
or other tools
where we have
external keys.
We also have the ability
to control our data
with data masking and
with role-based and
attribute-based
access controls.
So that gives
us the ability
to pull some levers
back and forth when
we want to create
control models that
And it gives us
also the chance
to make sure that when our
data is leaving our orgs,
that we have a little
more control over it.
So it's like having
an adult in the room,
so to speak, from a
Data Cloud perspective.
Well, I think
as architects,
we often feel
like we need to be
So this is good that
Salesforce is equipping us
with these
technologies to build
that trust among
adults and the rest
So shifting over
to the easy pillar,
we want to build solutions
for our stakeholders
And it's hard
to go anywhere
here at Dreamforce
without hearing about AI.
And people are
getting excited.
We're talking
about agents,
a bunch of different
stuff around this.
So Christ, one
of the things
we saw in the
keynote was we'll
now have the ability
to merge, so to speak,
our LLM data with
our customer data
You asked a great
question about retrievers
How are you going
to bring this back
to your customers
thinking about retrievers?
Well, I think
with AI, we have
to realize that we're
all prompt engineers.
And with retrieval
augmented generation,
that's really
going to take
those prompts to
the next level.
We're going to
be able to bring
in structured and
unstructured data
into those
prompts so that we
can get the best
possible result.
And that's, I think, what
we're all looking for.
One thing that
I really like
with the retrievers is
we get to build them
And then when we use
those in our prompt,
in Prompt Builder,
we get to see or get
a glimpse of what
that prompt is
And hopefully,
that's going
to help to connect
that prompt
that we put in
to the answer
So hopefully, we
can use that to get
the best results possible
from our prompts.
And this is-- I can't
stress this enough.
This is so much better
than just typing questions
We've got to go through
that trust layer.
We've got to
use our customer
This is absolutely a
big advantage for--
And finally, adaptable,
Gillian, our solutions
need to be adaptable and
evolve with business.
We did see an announcement
about something
that architects have
been really excited
about and asking a lot
of questions about,
So you work with all
types of clients.
How does the announcement
of Data Cloud sandboxes
change your thinking
about release management?
Well, those Data Cloud
sandboxes, definitely
highly anticipated, and
I would say, in addition
to that, the deployment
tooling that we also
saw highlighted in the
demo and the keynote.
So these really
work together.
And for me, it's all about
thinking about application
life cycle
management processes
and designing
those so that Data
Cloud and our CRM
platform changes
can really be
handled consistently.
So that's going to
include everything
from actually deploying
changes, moving
our solutions between
environments, sandboxes,
all the way to
production, and being
able to treat
those as one unit
and deploy them
in similar ways,
using tools and processes.
And the other thing
that it really unlocks,
which is great,
is the ability
to tailor our environment
strategy and testing
strategy when Data
Cloud is included.
So having those dev,
testing, UAT, sandboxes,
that whole stream
of environments,
and being able to build
our CRM solution and Data
Cloud in the same place,
move it together, test it.
And the other
thing I'll add
is that ability
to tailor which
data sources we
connect Data Cloud to
in each environment is
really important as that
can often be very complex.
And so that gives
us the ability
to tailor that and be much
more flexible and robust.
So really for me, it's
all about consistency
when it comes to
application life cycle
management between
Data Cloud and CRM.
I love that flexibility,
because when you're first
setting up the
sandbox, you
may not need to bring in
all those data sources.
You may not to-- need
to put that all in.
You can just choose
and pick the ones
Thanks, Gillian, for
helping us be adaptable.
That's about all the time
we have today to geek out
on the architect keynote.
But please bookmark this
link on Salesforce+.
There's a lot of
good information.
I feel like you're
going to want
to come back and watch
this keynote two or three
Much more information
for architects,
we have a full website
dedicated to our content.
You can see the QR
code on the screen,
architect.salesforce.com.
Again, go there,
and you will
find things about
our framework
as well as our
diagram guides.
And you'll also
find decision guides
on how you can make some
of those tricky decisions
in your Salesforce
architecture.
So go out, be
trusted, keep it easy,
Thank you, Shelly,
Christ, and Gillian.
And thank you, Dreamforce.
