I'm Gillian Bruce, head
of developer marketing
And today I am
joined by two Slack
all stars to talk about
my favorite topic, Slack.
Ryan Gavin, you are
the CMO of Slack,
and Archana Kannan, you
are our new VP of platform
So welcome so much
to Dreamforce.
Well, let's go ahead
and kick it off.
Let's talk about this
pivotal moment in time.
Why is it such a
pivotal moment,
and what are the
responsibilities
of leaders in this
moment to kind of guide
Well, yeah, this
is incredible.
I mean, the idea of
working without limits
with Agentforce is just
this unprecedented moment
But the reality
is it's not going
I think, as most
people have felt,
as certainly we see
from our customers,
work oftentimes feels
a little broken.
40% of the time working
is on the work of work.
Almost 50% of
people struggle
to find the information
just to do their job.
So bringing AI into
the system that
could be kind
of inefficient
could actually
just amplify
Imagine in this world
where today, we're already
working with--
like, 60% of people
Imagine where we're
talking to more
Is that more
swivel sharing?
Is it more-- so we
need to be really
thoughtful about
how do we tap
this opportunity of
working without limits.
You're not just
amplifying the stuff
We need to find a
way to fix that.
So how does Slack
play into this?
I mean, this is
where slack was born.
We are a work
operating system
for your entire
enterprise.
We think of ourselves
as this conversational
interface that takes
your humans, your data,
your workflows, your
AI, your agents,
and we bring that all
together so your people
have a central operating
system for work.
No more moving from
place to place.
And now we can bring
agents to the team.
Agents working right
alongside my teammates
in Slack can be
transformative.
And this is how we have
to prepare ourselves,
prepare every
organization,
prepare every
employee to take
advantage of this moment.
As someone
who's relatively
new to the Slack
side of the house,
I am so thrilled to
be here because this
And it is so clear,
and it's so exciting.
So let's talk about the
strategy between creating
something that's
human-centric,
What does it look
like for companies,
and how can Slack help
shape that transformation?
Well, I think
this is the time
when we have to be really
deliberate about how
do we bring AI into
our organizations
and what that's
going to look like.
As I talk about Slack
being this work operating
system, you want a place
to deploy your enterprise
You want a place to
deploy your agents that's
safe and secure
and trusted,
and you also want to do it
right in the flow of work.
These amazing
agents that are
going to be able to
work on our behalf,
I need those sitting
with me inside of Slack,
working right alongside,
with all my workflows,
And so that's what
we're building,
and that's what a lot
of the innovations
And Ryan, there was this
Harvard Business Review
that said that it's not--
AI is not going to replace
humans, but humans with AI
are going to replace
humans without AI.
And that's really what
Slack is doing, right?
It's putting people in the
center with these agents.
Bringing it all together,
empowering the people
who are in Slack to be
able to use those agents
and take advantage
of those innovations.
So, Archana, I'm going to
come right back to you.
You are constantly
interacting
with all sorts of
business leaders, right?
And I want to
know how are you
seeing that
Slack is really
helping them balance and
accelerate their business
How is AI in particular
fueling that?
So Gillian, people come
to Slack to do work.
Do you know that we have
700 million messages sent
daily, 3 million workflows
that are run daily,
and 1.7 million
apps that are
This is a place
that people work.
And when I talk to
business leaders, what
they tell me is
that, hey, we
want to really improve
the productivity
How can we empower the
workforce with tools
so that they can
focus on the task that
And I understand that
because an enterprise
on average has 1,000 apps,
and only 30% of them are
connected, which means
just put yourself
in the shoes of an
employee, right?
You have to remember where
are all the apps that you
are going to use on
a day-to-day basis.
You have to know where to
go find the information,
how to navigate
the UI in each
of these different
apps and systems.
And that's a tremendous
amount of cognitive load.
And this is where AI is
going to be such a game
changer because
now you have
a conversational
interface.
You have such a
natural conversational
interface where you can
go and ask questions,
get information, do tasks.
So many things
become a lot easier.
But as Ryan said before,
if you don't do it,
now instead of
having 1,000 apps,
you'll have
1,000 AI agents,
and you have to remember
where to go for what.
And this is where
Slack comes in.
By connecting all
those applications
and the agents
and all the data,
now you have
one place to go.
You can go and access your
data, do the task at hand,
and finish and
be much faster
I think what we're
doing right now
is giving every employee
superpowers with Slack.
We could just say
Slack superpowers you,
no matter what
you're doing.
OK, so let's talk a
little bit about all
We've had so much over
the last few years,
and it's really
deeply connected Slack
across Salesforce clouds.
It feels like we've
reached a major turning
point in this
evolution, though,
with the introduction of
Salesforce Channels, which
I'm personally
very excited about,
and Agentforce Assistant,
which we have been talking
Archana, can
you talk to us
a little bit about the
vision behind this?
Yeah, so this is a
great question, Gillian.
I think this is such
an impactful moment
for us to bring the
world's number one AI
CRM and the world's most
beloved platform together.
Our vision has always
been to simplify
work for teams,
make it easy
for them to
work effectively
and efficiently
with one another.
And by connecting
Salesforce and Slack, what
we have now is a
shared understanding
of the customer,
so everybody
has the data
that they need
to go run with their
customer information
and take decisions
and take actions.
So with Salesforce
Channels and Agentforce
Assistant, what an
Agentforce Assistant
is a starting point
for other agents, too.
What we're trying
to do over here
is actually have
this one place where
you have the
structured data,
as well as all
the conversations
about a customer,
in one place.
And your Agentforce
agents can now
take both of these when
it's giving you insights
into what you can
do with your CRM,
as well as help you with
actions like generate
an email or
produce content.
So this is a game changer.
I really am super
excited about this.
We have been internally,
actually, using it
So Ryan, what do
you think customers
I mean, you're right 100%.
When you think
about this idea
that I can sit and look
at accounts, having
I can see what's going on.
I can use AI to
summarize them.
But I don't see all
the structured data.
I don't see all the
things in the CRM.
And now with
Salesforce Channels,
that comes to me
right in Slack.
I can see what's the
next opportunity.
I can see who the
account contacts are.
And as Archana said, I
can use Agentforce to then
I feel like, as a chief
marketing officer,
I just became a
first class citizen
in this whole world of
selling with Salesforce
because I can
see this data,
the structured
conversations,
or the structured
data in Salesforce
and the unstructured
data all coming together.
It's been a total
game changer.
It's a game changer
for our sellers.
It's a game changer
for all the teams
that are working
around our customers,
and it really is showing
us a new way of working.
Well, thank you
so much, Ryan.
Thank you so
much, Archana.
I am so thrilled
and looking forward
to what Slack is
going to do next,
and I get to
be part of it.
Thanks so much
for joining us.
If you're interested in
learning more about Slack
and the innovations
announced here
at Dreamforce, please scan
the QR code on the screen
or go to the link
salesforce.co
m/news/storie
s/slack-dream