Salesforce Order Management Pricing

Deliver flexible, omnichannel order management anywhere in the world.

First, choose the right Salesforce Order Management edition for your business needs.

Salesforce Order Management — Order Visibility

Order visibility only, integrated from any third-party system.
.25% Gross Merchandise Value
/Order
(Billed annually)
  • Native Integration to Service Cloud
  • Preintegration in B2C and B2B Commerce
  • International Localization Features

Salesforce Order Management — Growth

Get AI-powered return insights and smart order orchestration for complex distribution networks.
1% Gross Merchandise Value
/Order
(Billed annually)
  • Complete Lifecycle Management
  • Distributed Order Management
  • Omni-Channel Inventory Up to 50 Locations

Deliver flexible order management, anywhere.

Salesforce Order Management — Order Visibility

.25% Gross Merchandise Value

order

Salesforce Order Management — Growth

1% Gross Merchandise Value

order

360-Degree View of Customer

Native Integration to Service Cloud

Preintegration in B2C Commerce Cloud

Complete Lifecycle Management

International Localization Features

Distributed Order Management

Omnichannel Inventory

Up To 500 Locations

Salesforce Order Management — Order Visibility

.25% Gross Merchandise Value

order

Salesforce Order Management — Growth

1% Gross Merchandise Value

order

360-Degree View of Customer

Native Integration to Service Cloud

Preintegration in B2C Commerce Cloud

Empower Self-Service Options

Salesforce Order Management — Order Visibility

.25% Gross Merchandise Value

order

Salesforce Order Management — Growth

1% Gross Merchandise Value

order

Complete Lifecycle Management

Payment

Invoicing

Cancellations and Returns

Salesforce Order Management — Order Visibility

.25% Gross Merchandise Value

order

Salesforce Order Management — Growth

1% Gross Merchandise Value

order

Prebuilt Order Workflows, Powered by Lightning Flow

API-Enabled Solution

Custom Integrations and Business Logic with Click and Code

Salesforce Order Management — Order Visibility

.25% Gross Merchandise Value

order

Salesforce Order Management — Growth

1% Gross Merchandise Value

order

Extended AppExchange Capabilities

Omnichannel Empowerment with Store Partners

Easy Connection to Payment Gateways and Tax

Leverage of Shipping Aggregators

Salesforce Order Management — Order Visibility

.25% Gross Merchandise Value

order

Salesforce Order Management — Growth

1% Gross Merchandise Value

order

Language Natively Supported

Global Currency

Local Formatting

Salesforce Order Management — Order Visibility

.25% Gross Merchandise Value

order

Salesforce Order Management — Growth

1% Gross Merchandise Value

order

Network Optimization

Cost Reduction

Faster Fulfillment

Salesforce Order Management — Order Visibility

.25% Gross Merchandise Value

order

Salesforce Order Management — Growth

1% Gross Merchandise Value

order

Creation of Single Source of Truth

Up to 500 Locations

Granular Inventory Availability

Up to 500 Locations

Flexible Grouping Options

Up to 500 Locations

Support for High-Volume Demand

Up to 500 Locations

Then, choose the Success Plans that’s right for your business.

With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.

Standard Success Plan

Set your company up for success with self-guided, always-on resources.
Included in all licenses
  • Access to Knowledge Articles, documentation, and Trailhead
  • Global Trailblazer Community

Premier Success Plan

Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
  • Expert guidance and product education
  • Health checks and recommendations
  • Access to 24/7 support for business-stopping issues
  • Bundled with Unlimited Edition

Signature Success Plan

Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
  • Designated Customer Success Manager
  • Customer Success Score
  • Proactive Monitoring and Key Event Management
  • Fastest 24/7 support response times

Find your path to AI success with the right experts and apps.

Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.

Salesforce Order Management Pricing FAQ

Salesforce Order Management is the latest product in the commerce portfolio that helps you manage, fulfill, and service orders at scale by putting the customer at the center of every post-purchase experience.

There are no product prerequisites for purchasing Salesforce Order Management. However, one of Order Management’s strengths is its prebuilt integration with Commerce Cloud. You can start ingesting and processing orders with just admin credentials to connect the clouds.

No, Salesforce Order Management is a standalone product. However, bundling Salesforce Order Management with Service Cloud will help you seamlessly service online orders. Together, they can create simple, guided experiences with Lightning Flow and give you the power to engage with customers on any messaging, web, or mobile channel. They’re a great pair.

Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-664-9073 to discuss exactly what kind of products you’re looking to add and how we can help.

We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-664-9073 to discuss options.

In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.

Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.