Salesforce is named a Leader for the ninth year running.
Read the Gartner reportMeet agent-first commerce. Grow revenue fast.
Grow revenue and efficiency on the most unified, trusted platform. Empower your business with AI-driven agents to manage commerce channels, streamline orders and payments, and connect B2C and B2B — all on a single, unified platform.
These leaders trust Salesforce to power their ecommerce success.
Here’s what sets Commerce Cloud apart.
99.99
%
historic uptime
Salesforce powers commerce for over two billion shoppers with 99.99% historical uptime.*
29
%
revenue increase
Salesforce customers saw a 29% increase in digital revenue by shifting from legacy channels.**
5
X
growth
Salesforce 2022 Cyber Week digital sales grew 11% compared to the industry average of 2%.***
27
%
faster
Salesforce helped merchandisers, developers, and admins automate processes 27% faster. ****
* Salesforce Commerce Platform Metrics; ** Salesforce Commerce Platform Metrics; *** Salesforce 2022 Cyber Week Metrics; **** Salesforce Customer Success Metrics 2022
Fuel growth with AI guidance, from storefront setup to conversions.
Achieve business goals fast with AI-driven actions.
Digital Storefronts for Every Way You Sell
Operate B2C, B2B, and DTC businesses with flexible storefront options. Choose from templates, fully headless commerce, or a hybrid approach. See growth and scale easily with fast setup, shared data, and intuitive merchant tools.
Commerce AI for Merchants
Empower teams with conversational AI to streamline merchandising tasks and drive growth. From site setup and personalized promos, to product descriptions and a digital concierge for personal shopping, achieve business outcomes fast.
Unified Data
Unify your commerce, marketing, CRM, and third-party data with unified customer profiles to drive revenue and boost efficiency. Personalize promotions, optimize cart growth with item bundling, and automate tasks like back-in-stock alerts and service case management.
Personalize at scale with AI and real-time data.
Commerce AI for Customers
Elevate online shopping with a digital concierge. Engage shoppers on your site or messaging apps like WhatsApp to guide searches, offer personalized product recommendations, provide order status updates, and assist with adding items to cart.
Commerce AI for B2B
Empower B2B buyers with a conversational interface for easy product search, purchase, and reordering at pre-negotiated prices, plus seamless support. Powered by AI and unified data, customers can track and reorder without contacting customer service.
Social Commerce
Grow your global reach by connecting with customers on their favorite social and search platforms — while managing your products from one central place. Engage and transact on top social channels, and optimize local product inventory to drive traffic and increase sales.
Unlock revenue at every touchpoint on the Salesforce Platform.
Extend Commerce
Unlock advanced use cases across Sales, Service, and Marketing to drive revenue growth at every customer touchpoint. Create targeted offers, manage orders, and fulfill complex needs with a unified data model.
Order Management
Simplify distributed order management for smooth, transparent deliveries and 5-star service.
Point of Sale
Redefine in-store experiences with our modern point-of-sale solution. Empower associates with mobile-first technology, comprehensive inventory, and shopper data. Get up and running quickly with built-in integrations and no-code SMS capabilities.
See why Gartner® named us a Leader in Digital Commerce for the ninth year running.
Start selling online with Starter Suite.
Launch a direct-to-consumer storefront with marketing, sales, and service capabilities built into an easy-to-use CRM suite. Connect every touchpoint with unified data and enhance customer experiences on every channel.
Achieve your AI and data goals with Salesforce CTOs.
Trusted advisors with unmatched Salesforce experience and expertise, by your side.
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YETI is in a constant state of innovation. We want to be able to do that quickly and Salesforce enables us to do so.
Scott StreitDirector, Software Engineering, YETI
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Salesforce Commerce FAQ
Commerce Cloud is the growth engine for customer companies. Automate sales across the entire customer lifecycle by embedding AI-driven commerce everywhere — from flexible digital storefronts to embedded apps for sales, service, and marketing.
Commerce Cloud helps brands launch sooner, grow faster, and reach more customers. Leveraging the power of the cloud, our trusted technology will help you craft innovative customer experiences that drive higher conversions and average order value (AOV), productivity, and inspire brand loyalty. With artificial intelligence infused into the platform, we enable 1-to-1 personalization without the need for data scientists. Our robust technology partner ecosystem and our team of industry experts ensure your growth from planning to launch, and beyond.
Commerce Cloud includes everything you need for a complete unified commerce experience including digital storefronts, customer acquisition and loyalty tools, reporting and insights, order management, payments, and embedded apps.
In 2016 Salesforce completed the acquisition of Demandware which is now a part of Commerce Cloud.
An ecommerce platform will help you seamlessly launch and grow your digital business through a prebuilt infrastructure. This allows you to reach new customers, reduce operational costs, and grow sales with scalable tools for your online business.
Today's connected customer has high expectations. They interact with retail brands through many touchpoints — web, mobile, social, marketplaces, store, ads, and connected devices — and they want to buy in the moment, at any of these touchpoints. They expect each interaction to run smoothly, and for all interactions to be coordinated into a single, unified experience. Ecommerce software will help you transform your business so you can seamlessly manage online purchases, transactions, inventory, customer data, and create a seamless digital experience for customers.
When choosing the right ecommerce software prioritize a future-proof platform that is trusted, scalable, and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly. It is important to consider the total cost of ownership of any ecommerce solution including ability to integrate with other digital and third-party solutions, uptime, access to advanced features, ongoing support, and implementation.