Use Lightning Community Builder and Templates to deploy your portal or community with drag-and-drop ease. And Lightning Bolt offers industry-specific solutions with built-in business logic, workflow, and UI so you can build for your use case without missing a beat.
Give customers one branded destination where they can access information from back-end systems, apps, and records. Now they can perform tasks like paying bills, filing claims, and making appointments quickly, easily — and on their own schedule.
Out-of-the-box integration with Service Cloud provides seamless self service that also gives customer service agents a 360-degree customer view. Give agents and customers the same information, so agents can solve cases more efficiently, and customers can get the answers they need faster than ever.
Create a vibrant community that keeps customers coming back. Add Q&A, groups, and customer MVPs to keep community members engaged. And offer a personalized feed to make it easy to collaborate and turn customers into brand ambassadors.
Personalize every touchpoint by intelligently delivering content based on a customer’s profile information, interests, and activities using Community Cloud Einstein. And make every customer a know-it-all by automatically surfacing the most relevant answers with related Q&A.
Community Cloud is Salesforce’s comprehensive business community solution that allows your employees, customers, and partners to work together to solve problems and innovate. It is a formula for creativity and organization that boosts your productivity and innovation.
You can create communities for customers, providing knowledge, promoting engagement and sales, and helping them to help themselves. Or, for partners, sharing data, results, and leads with dealers, resellers, and distributors. Create internal enterprise communities for employees, where they can collaborate on projects or task forces, share knowledge and files, and develop better business processes.
Salesforce Community Cloud extends your business, so everyone can work together to reach your common goals.