Make every interaction count with community management.

Get the data you need. Sort it how you want. Drive growth with user engagement metrics and insights.

Better understand and manage your community.

Preconfigured and customizable Lightning dashboards in the Community Management Console help you measure and analyze metrics and optimize accordingly.

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Get insights at your fingertips, lightning fast.

The new Lightning dashboard in the Community Management Console helps you understand how customers use the community. Dig deep into areas such as adoption and engagement, most popular groups, users, and topics.

+32%

customer satisfaction

See what Experience Cloud
can do for you.

Discover how experiences can add to your business.

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Experience Cloud

Salesforce's digital experience platform (DXP) is built on the Customer 360. Experience Cloud helps you deliver connected digital experiences — fast. Reinvent the customer experience, engage more customers, and accelerate growth across any industry with data-driven sites, portals, and mobile applications.

Partner Relationship Management Solution: Deliver the same tools that makes your internal team successful to your partners.

Salesforce CRM: Salesforce offers a wide variety of CRM categories and systems to meet your business needs at a cost that is scalable to fit any business.

Finding the Right Collaboration Tools: Collaboration tools connect customers, partners, and employees directly to the information, apps, and experts they need.

Personalization Solution: Match individuals needs and interests with Salesforce personalized business integration software.

Experience Builder: Create branding sets to change color and style for audience targeting and community needs.

Email Marketing Solution: Use data from every department to build smarter email — from basic marketing campaigns to sophisticated 1-to-1 messages.

Files Sync and Share: Quickly find what you‘re looking for from anywhere, on any device. Share and collaborate on files, publish the best and most relevant content, and track it all in real time.

Customer Service Management Solution: Empower companies to manage all customer information and conversations in the cloud.

Business Integration Solution: Create and escalate support cases, update opportunities and qualify leads, and collaborate on and share files. Infuse communities with data from any system, anywhere.